Knowledge Management Specialist

Job#: 3014504

Job Description:
Job Title: Knowledge Base Migration Specialist

Location: Onsite - Palm Beach Gardens, FL (5 days/week)

Company: Reputable Utility Company
Position Overview:

We are seeking a detail-oriented Knowledge Base Migration Specialist to support the migration of our existing IT knowledge base. This role focuses on leveraging tools like Confluence (Cloud), SharePoint, and Jira to develop templates and merge existing content into those templates. The ideal candidate will have strong technical expertise with these platforms and the ability to understand what is possible within each tool from a functional perspective.

This is not a content creation role-the content already exists. Instead, you will work on structuring, organizing, and migrating it effectively. The position is currently part of a Proof of Concept (POC) phase, so adaptability and problem-solving skills are key.
Key Responsibilities:

• Collaborate with stakeholders to understand migration requirements and platform capabilities.
• Develop and implement templates for knowledge base content.
• Merge existing content into templates while ensuring consistency and usability.
• Assist in evaluating and testing POC solutions for Confluence Cloud and SharePoint.
• Provide technical insight into platform features and limitations.
• Maintain documentation of processes and best practices.

Required Skills & Experience (Must-Haves):

Confluence Cloud experience (on-prem experience is not sufficient).

SharePoint expertise.

Jira proficiency.

Ability to provide samples of previous work (templates, migration projects, etc.).

Nice-to-Have Skills:

• Experience producing training materials.
• Organizational Change Management (OCM) experience.
• Event planning experience.
• IT background.
• Project Management experience.

Selling Points:

• Opportunity to work with a leading utility company on a high-impact project.
• Be part of a strategic migration initiative with visibility across IT and business teams.
• Collaborative environment with cutting-edge tools and technologies.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.