What We Need Corpay is seeking a detail-oriented, customer-focused Assistant Manager of Implementation Services to support the leadership and daily operations of our Corporate Payments Implementation team. This role will assist in overseeing the customer onboarding process, ensuring smooth coordination across internal teams, and supporting the successful deployment of our AP solutions.
The Assistant Manager will work closely with Implementation Managers, project teams, and cross-functional partners to drive process consistency, maintain customer satisfaction, and ensure operational excellence. This position requires strong communication skills, a solid understanding of implementation workflows, and the ability to support team members through problem solving, coaching, and day-to-day guidance. Domestic US travel may be required. This role reports to the Manager of Full AP Implementations.
How We Work As an Assistant Manager of Implementation Services, you will be expected to work in a Hybrid, or Remote environment. Corpay will support your success through:
- Assigned workspace in Brentwood, TN or Richmond, VA office
- Company-issued equipment
- Formal Hands-on training
- Monthly home internet stipend
Role Responsibilities Team Support & Development:
- Provide day-to-day guidance, coaching, and operational support to Project Managers.
- Assist in onboarding, training, and supporting new team members.
- Help monitor team performance, identify gaps, and escalate performance concerns as needed.
- Support delegation of tasks and ensure consistent execution of implementation best practices.
Operational Workflow & Process Improvement:
- Assist in managing and optimizing the customer onboarding workflow to ensure accuracy, efficiency, and timely delivery.
- Document and update process steps, tools, SOPs, and training materials.
- Identify operational bottlenecks and recommend improvements for scalability and productivity.
- Support leadership with implementing short- and long-term process enhancements.
Customer Experience & Success:
- Partner with Project Managers to ensure customers receive a seamless onboarding experience.
- Help oversee smooth internal and external handoffs across Sales, Engineering, Support, and Customer Success.
- Support issue resolution by coordinating resources, escalating blockers, and ensuring customers receive timely follow-up.
- Promote a proactive, customer-centric approach to onboarding and product adoption.
Cross-Functional Collaboration:
- Coordinate with Engineering, Operations, and other internal teams to support project success and customer timelines.
- Assist in communicating product updates, process changes, or system enhancements to the Implementation team.
- Partner with Sales to ensure accurate handoffs and consistent customer expectations.
- Build strong working relationships across the business.
Analytics & Reporting:
- Assist with reviewing team metrics, onboarding reports, and customer activity dashboards.
- Help prepare reporting for leadership, including performance metrics and trend analysis.
- Support Salesforce data integrity by reviewing entries, assisting with report creation, and monitoring usage.
- Collaborate with Sales Operations on metrics and documentation.
Qualifications & Skills - Bachelor's Degree in Business, Communications, or related field, or equivalent experience
- 4 years of experience in customer onboarding, account management, project coordination, or a related operations role
- Experience working with CRM tools (Salesforce preferred) and project management software (e.g., Wrike)
- Strong problem-solving skills with a proactive and customer-focused mindset
- Excellent written and verbal communication abilities
- Ability to support and influence others through coaching, feedback, and positive collaboration
- Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Travel Flexibility: Domestic travel may be required
Benefits & Perks - Medical, Dental & Vision coverage available the first month after hire
- Automatic 401(k) enrollment (subject to eligibility)
- Virtual fitness classes
- Robust PTO including holidays, vacation, sick, personal, and volunteer time
- Employee discounts (wireless, gym, rental car, etc.)
- Company-wide recognition programs and contests
- Opportunities for professional development and career advancement
Our Company & Purpose CORPAY is a global leader in business payments, laser-focused on developing more innovative ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries, and geographies rely on our product portfolio to manage spending more quickly, efficiently, and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn.
Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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