The NOC requires a tool development resource to maintain, updateand create tools, alerting mechanisms, dashboards and reports in support of the NOCs mission.
TheNetwork Operations Center (NOC) is staffed 7x24 and is tasked with Monitoring,Awareness and Notifications of all Technical infrastructure(Network\\WiFi\\Compute\\Application-Services) availability, events and anomalies.Consequently, the NOC requires a tool development resource to maintain, updateand create tools, alerting mechanisms, dashboards and reports in support of theNOCs mission.
System administration as it relates to Tooldevelopment, configuration, customization, and training for SolarWinds (UCTeam). Primary areas of expertise included:
Systemadministration and configuration of NPM, NTA, NCM,
IPAM tomanage and monitor network infrastructure, including routers, switches,firewalls, and load balancers. in support of the technologyinfrastructure specific to the support role of the NOC.
ConfigurationManagement Repository
This is an IndividualContributor role; must be fully competent to work under general direction. knowledgeof business or function for which application is designed (Networks, NetworkMonitoring, Network Metrics, etc.). Integration with ServiceNow and othertoolsets preferred.
JobDescription:
- Recommend, Design and Integrate monitoring\\ alerting solutions within SolarWinds with ServiceNow integration.
- Experience with creating / modifying customized dashboards leveraging Power BI / SolarWinds SQL Tables a must
- Perform requirements gathering necessary to design and build infrastructure / applications enterprise monitoring systems.
- Perform analysis and make recommendations on tools design that meets industry best practice for monitoring and troubleshooting.
- Validate the system for functionality, performance, fault tolerance and operational readiness.
- Work closely with operational support teams such as Network, Windows, and Cyber Security to provide a holistic monitoring solution.
- Execute detailed network / server discovery, device monitoring, topology visualization
- Assist with identifying root cause analysis (RCA) capabilities.
- Identify issues, develop, and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed).
- Assist to make enhancements (SolarWinds) and troubleshoot issues as they occur.
- Proactively put forward ideas that support operational & project objectives (e.g., development, testing solutions, and tools).
- Maintain runbooks, logs, and records in accordance with ITIL best practices via Service Now.
- Stay on top of state-of-health monitoring and SLA targets.
- Perform special projects and initiatives as assigned.
Preferredskills:
- 3+ years of hands-on experience with enterpriseMonitoring and Observability platforms, including implementation,customization, and operational support.
- Subject Matter Expert (SME) in SolarWindsMonitoring Solutions (required), including core components, platformarchitecture, alerting, reporting, and performance optimizatio
Strong hands-on experience integrating andsupporting monitoring tools, including:
- SolarWinds
- ServiceNow (event, incident, and workflowintegrations)
Experience with advanced monitoring andcorrelation platforms such as Datadog and BigPanda (highly desirable).
Working knowledge of Syslog and SNMP v2/v3,including:
- Trap forwarding and receiving
- Configuration, validation, and troubleshooting
Proven experience in automation of repeatablemonitoring tasks, including:
- Event and alert automation
- Report generation and scheduling withinSolarWinds
Ability to diagnose and resolve complextechnical issues across infrastructure, applications, and network monitoringdomains.
Experience in configuring and managing:
- Monitoring profiles
- Polling policies
- Thresholds and alert conditions
Platform administration experience supportinglarge-scale, enterprise monitoring environments, ensuring stability,scalability, and performance.
Demonstrated ability to manage and coordinateacross multiple monitoring tools and integrations in a hybrid environment.
Strong collaboration skills with the ability tocoordinate effectively with SolarWinds Platform Administrators, infrastructureteams, and operations stakeholders.
Required/Desired Skills | Skill | Required /Desired | Amount | of Experience | Candidate Experience (in Years) | Last Used (Year) |
| Monitoring and Observability platforms, including implementation, customization, and operational support. | Required | 5 | Years | | |
| SolarWinds Monitoring Solutions | Required | 5 | Years | | |
| Advanced monitoring and correlation platforms | Required | 5 | Years | | |
| Core components, platform architecture, alerting, reporting, and performance optimization. | Required | 5 | Years | | |
| Report generation and scheduling within SolarWinds | Required | 5 | Years | | |
| Resolve complex technical issues across infrastructure, applications, and network monitoring domains | Required | 5 | Years | | |
Questions | No. | Question | Candidate Response |
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? | |
| Question2 | Please list candidate's email address HERE that will be used when submitting E-RTR. | |
| Question3 | Where is the candidate currently geographically located? | |
| Question4 | Is this candidate able to work hybrid (onsite and remote)? | |
| Question5 | This position involves travel 50% of the time throughout the State of . Candidate must have own vehicle and will be reimbursed for mileage. Do you accept this requirement? | |
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