This is a Salesforce L3 Production Support / Application Support role with strong developer-level troubleshooting skills, rather than a pure Salesforce Developer or Salesforce Admin position.
This JD is primarily a Salesforce Support Engineer / Production Support role, not a traditional Salesforce Developer role.
Role Type | Approx. % |
Support / L3 Production Support | 70-80% |
Salesforce Developer | 15-25% |
Salesforce Admin | 5-10% |
Why it''s mainly a Support role
The strongest signals are:
- Tier 3 incident analysis
- Production support
- Hypercare and stabilization
- Sev1/Sev2 incident handling
- Ticket triage
- Root Cause Analysis (RCA)
- Defect identification
- Production simulation support
- Coordination with Tier 2 teams and vendors
- Operational readiness
- Issue isolation and troubleshooting
These are classic L3 Application Support responsibilities.
Examples from the JD:
Analyze and troubleshoot complex Salesforce issues escalated from Tier 1 and Tier 2
Manage Tier 3 incident lifecycle
Root cause identification
Production stabilization initiatives
Support communication activities related to incidents and outages
These are support functions rather than feature development.
Why some Developer skills are required
The company wants someone who can read and debug code without necessarily building new features.
Required skills include:
- Apex
- LWC
- SOQL
- Triggers
- Batch Apex
- Platform Events
- API integrations
- Flow troubleshooting
Notice the wording:
Ability to read and understand existing Apex code quickly
Review existing Salesforce codebase
Identify whether issues are related to Apex, LWC, Flows, Integrations
This means:
✅ Debug code
✅ Trace execution paths
✅ Find defects
❌ Little mention of building new applications
❌ No feature development ownership
❌ No design or implementation responsibilities
Admin component
There is a small admin/configuration aspect:
- Profiles
- Permission Sets
- Sharing
- FLS
- Validation Rules
- Queues
- Assignment Rules
But these are mostly for troubleshooting access and configuration issues rather than acting as a dedicated Salesforce Admin.
daily work to look something like:
- 40% Incident investigation
- 25% Debugging Apex/LWC/Flows
- 15% Integration troubleshooting
- 10% Meetings with support teams/vendors
- 10% RCA and documentation
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