Telecom Voice Systems Engineer

This Jobot Consulting Job is hosted by: Merwan Zattam
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $75 - $110 per hour

A bit about us:

We are a leading strategic service provider with over 25 years of experience helping organizations transform their technology infrastructure to drive business success. Our team specializes in delivering innovative IT solutions across cloud services, cybersecurity, networking, data center modernization, and managed services.

With a client-centric approach, we empower businesses to overcome complex IT challenges and accelerate their digital transformation. Our solutions are tailored to meet the needs of mid-market and enterprise clients across a wide range of industries, including healthcare, finance, government, and education.

Backed by a deep bench of certified experts and strategic partnerships with top-tier technology providers, we offer a comprehensive portfolio that includes cloud architecture and migration, disaster recovery, security operations, IT modernization, and more. Our mission is to help organizations not just keep up-but stay ahead-in an ever-evolving technology landscape.

Why join us?

Jobot Consultant Benefits
As a W2 contractor through Jobot, you'll have access to a comprehensive benefits package designed to support your health, well-being, and financial security:

Health & Wellness
Medical Insurance - Multiple plans available, including PPO and HDHP options

Dental Insurance - Coverage for preventive, basic, and major services

Vision Insurance - Includes exams, lenses, frames, and contact lenses

Financial Benefits
401(k) Retirement Plan - Includes employer match to help you save for the future

Weekly Direct Deposit - Reliable and convenient payment schedule

Time Off
Paid Sick Leave - In accordance with state and local laws

Paid Holidays - Select paid holidays may apply depending on contract length and client

Additional Perks
Access to Jobot's Dedicated Support Team - For payroll, HR, and benefits questions

Career Support - Ongoing access to a recruiter who advocates for your career goals

Option to Convert - Many Jobot contracts include potential for full-time hire

Job Details

The Expert Telecom Voice Systems Engineer will provide full-time, project-based technical expertise supporting the City and County of San Francisco's enterprise-wide modernization of legacy Avaya PBX systems to modern VoIP and unified communications platforms, including Microsoft Teams VoIP, Cisco Unified Communications, Webex Soft Phones, and Webex Calling (Cloud).

This role focuses on migration, integration, cutover, and transition activities across multiple City departments and facilities. The Engineer will work closely with the Department of Technology (DT), City stakeholders, and enterprise platform teams to ensure continuity of service, technical accuracy, and successful adoption of modern voice technologies.

This position is not operational support-focused; it is dedicated to implementation, migration, and transition delivery.

Key Responsibilities
Provide project-based technical leadership for Avaya-to-VoIP migration initiatives across City departments

Design, configure, and validate VoIP solutions including:
Call routing and dial plans
Voicemail and message waiting indicators
Caller ID and E911 alerting
Endpoint registration and provisioning
Support and configure Microsoft Teams VoIP, Cisco Unified Communications, Webex Soft Phones, and Webex Calling

Support Webex Contact Center environments and integrations with:
Salesforce
ServiceNow
Calabrio

Webex AI Agent
Conduct site walkthroughs and inventory existing voice endpoints
Support phone placement planning, floorplan documentation, and cutover readiness
Validate VoIP readiness including network dependencies, Voice VLANs, QoS, and desktop client configuration
Lead and support cutover and post-cutover activities, including troubleshooting and issue resolution
Develop technical documentation and deliver training for City administrative and end-user staff
Collaborate with DT to assess departmental needs and recommend best-fit VoIP solutions
Support change management activities to minimize disruption during migrations

Required Experience
Five (5)+ years of hands-on experience supporting:
Microsoft Teams VoIP
Cisco Unified Communications (CUCM)
Demonstrated experience participating in large-scale voice system migrations in production environments
Minimum three (3) years of experience migrating:
Avaya ? Microsoft Teams VoIP
Avaya ? Cisco VoIP

Experience supporting or integrating Webex Contact Center in public-sector or large enterprise environments
Consulting or implementation experience delivering telephony modernization projects
Experience migrating from legacy PBX systems (Avaya) to modern VoIP platforms

Required Qualifications
Strong expertise in VoIP and unified communications architectures

Proficiency with:
Microsoft Teams administration and troubleshooting
Cisco Unified Communications Manager (CUCM)
Familiarity with Avaya Communication Manager

Solid understanding of:
SIP and VoIP protocols
Networking fundamentals (IP addressing, routing, QoS, security)
Strong written and verbal communication skills
Ability to work independently and collaboratively in a multi-department public-sector environment
Strong analytical and problem-solving abilities

Preferred Certifications
Microsoft Certified: Teams Administrator Associate
Microsoft Certified: Microsoft 365 Enterprise Administrator Expert
Cisco CCNA / CCNP / Cisco Collaboration Specialist
AudioCodes Certified Professional (ACP) or equivalent
CompTIA Network+
ITIL Foundation

Assignment Details
Full-time assignment (2080 hours/year)
Project term: 24 months with one option to extend up to 8 months
Location: Bay Area; on-site visits across City and County offices as required
Engagement type: Project-based implementation and migration support

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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