Data Center Operations

Job Title: Data Center Operations
Work Location: US-UT-Salt Lake City 
Duration: 12+ Month 

Job Description:
The In-Person Training Delivery Specialist is responsible for delivering instructor-led training programs that develop the technical, operational, safety, and procedural capabilities of data center personnel. This role serves as the primary facilitator for classroom, lab, and hands-on training sessions, ensuring employees are equipped to safely and effectively operate within mission-critical data center environments.
The Training Delivery Specialist partners closely with Operations, Engineering, Safety, Security, and Learning & Development teams to provide engaging, consistent, and high-quality learning experiences that support operational excellence and workforce readiness.

Key Responsibilities
Training Delivery
•       Facilitate instructor-led training programs for data center technicians, engineers, operators, contractors, and support personnel.
•       Deliver onboarding, technical, operational, safety, compliance, and role-specific training curricula.
•       Conduct hands-on demonstrations and practical exercises in classroom, lab, and production environments.
•       Ensure training is delivered consistently across shifts, teams, and locations.
•       Adapt delivery methods to accommodate various learning styles and experience levels.
Learner Engagement & Assessment
•       Create an engaging and interactive learning environment that encourages participation and knowledge retention.
•       Evaluate learner comprehension through assessments, practical demonstrations, simulations, and observation.
•       Provide coaching and feedback to learners to support skill development and performance improvement.
•       Track attendance, completion records, certifications, and training outcomes.
Operational & Technical Knowledge
•       Maintain a strong understanding of data center operations, including:
o       Critical infrastructure systems
o       Power and cooling systems
o       Change management procedures
o       Incident response processes
o       Physical security requirements
o       Environmental health and safety standards
•       Stay current on operational procedures, tools, and technology changes that impact training content.
Program Support
•       Collaborate with instructional designers and subject matter experts to improve training materials and delivery methods.
•       Provide feedback on curriculum effectiveness and identify opportunities for continuous improvement.
•       Support training audits, compliance requirements, and certification programs.
•       Assist with scheduling, logistics, classroom setup, and training resource management.
Safety & Compliance
•       Promote a culture of safety, operational excellence, and continuous learning.
•       Ensure all training activities comply with company policies, regulatory requirements, and industry standards.
•       Reinforce adherence to data center operational procedures and safety protocols.

Key Competencies
•       Instructor-led facilitation
•       Adult learning methodologies
•       Technical communication
•       Classroom management
•       Coaching and mentoring
•       Stakeholder collaboration
•       Continuous improvement mindset
•       Safety leadership
•       Adaptability and problem-solving
•       Organizational and planning skills
Working Conditions
•       Primarily onsite at a data center facility.
•       Frequent interaction with operations and engineering teams in active production environments.
•       May require travel between data center locations.
•       Ability to access raised floor environments and operational infrastructure spaces while following all safety requirements.
Success Measures
•       Training completion and certification rates
•       Learner satisfaction scores
•       Knowledge retention and assessment performance
•       Time-to-productivity for new hires
•       Compliance and audit readiness
•       Operational performance improvements attributable to training programs

Required Qualifications
•       Bachelor''s degree in Education, Training, Technical Education, Information Technology, Engineering, or related field; or equivalent experience.
•       3+ years of instructor-led training delivery experience.
•       Experience facilitating technical training in a data center, manufacturing, industrial, military, telecommunications, utilities, or mission-critical environment.
•       Strong presentation, communication, and classroom facilitation skills.
•       Ability to explain complex technical concepts to diverse audiences.
•       Experience using learning management systems (LMS) and training documentation tools.
•       Proficiency with Microsoft Office applications and presentation software.
•       Ability to stand and present for extended periods.
Preferred Qualifications
•       Experience working in a data center or critical facilities environment.
•       Technical knowledge of electrical, mechanical, networking, or infrastructure systems.
•       Training certifications such as ATD, CPTD or equivalent.
•       Experience delivering hands-on technical labs and simulations.
•       Knowledge of adult learning principles and instructional best practices.


Minimum years of experience: 8-10 years