Cisco UC Voice Tier II (CUCM,VoIP) - Brezo Technical Solutions Pvt. LTD - Remote | Dice.com

Brezo Technical Solutions Pvt. LTD

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Cisco UC Voice Tier II (CUCM,VoIP)

Remote • Posted 60+ days ago • Updated 8 days ago

Contract Independent

Contract Corp To Corp

No Travel Required

Remote

Depends on Experience

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Job Details

Skills

Unified Communications
Cisco VoIP
NSD Incident tickets

Summary

We are hiring for the below contractual job opening. If you are interested, please apply with your most recent resume.

UC/Voice/UCCX Tier II

Location: Remote

Duration: 12months , chances of extension

Clearance: Able to pass a Public Trust type background check with fingerprinting and drug screening

Job Requirements:

Bachelor’s degree required or equivalent in experience.
Three (3) years minimum experience in the Voice/Unified Communications and Unified Contact Center Express (UCCX) fields.

Job responsibilities and key requirements include, but are not limited to, the following:

Respond to NSD Incident tickets physically and in the system with accurate, timely and thorough updates pertaining to voice, CUCM, UCCX.
Respond to High Priority outages to include Circuit outages with carriers by opening up tickets with carriers until resolved.
• Collaborate with other Tier IIs and escalate to Tier III Engineers to reach successful and timely resolution for all customer issues.
• Conduct a warm handoff of unresolved issues or activities in progress at shift changes.
• Proactive Monitoring and Analysis of UC Infrastructure
• Support after hours maintenance on Contact Center and Cisco VoIP systems
• MACD and Service Request Support
• System level changes and maintenance
• Problem Management support including post-mortem reports and analysis
• Analysis of service infrastructure using specialized tools and systems
• Perform system and database backup and recovery
• Circuit outages; work with carriers to resolve circuit issues
• Patching
• Local PBX/Queue work at Call Center
• Experience with Gateway or Unity is beneficial
• Daily/night health checks on all systems as applicable
• Strong work ethic, highly responsive, dependable, and self-directed
• Professional communication skills (verbal and written)
• Good team player that takes initiative and is collaborative

Warm Regards,
Zahid H Ansary

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90896322
Position Id: 8021684
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Cisco UC Voice Tier II (CUCM,VoIP)

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Zahid Ansary