Cisco UC Voice Tier II (CUCM,VoIP)

We are hiring for the below contractual job opening. If you are interested, please apply with your most recent resume.

UC/Voice/UCCX Tier II 

Location:  Remote

Duration: 12months , chances of extension

Clearance: Able to pass a Public Trust type background check with fingerprinting and drug screening

Job Requirements: 

Bachelor’s degree required or equivalent in experience.  
Three (3) years minimum experience in the Voice/Unified Communications and Unified Contact Center Express (UCCX) fields.

Job responsibilities and key requirements include, but are not limited to, the following: 

• Respond to NSD Incident tickets physically and in the system with accurate, timely and thorough updates pertaining to voice, CUCM, UCCX.
• 
  Respond to High Priority outages to include Circuit outages with carriers by opening up tickets with carriers until resolved. 
  • Collaborate with other Tier IIs and escalate to Tier III Engineers to reach successful and timely resolution for all customer issues.
  • Conduct a warm handoff of unresolved issues or activities in progress at shift changes.
  • Proactive Monitoring and Analysis of UC Infrastructure
  • Support after hours maintenance on Contact Center and Cisco VoIP systems
  • MACD and Service Request Support
  • System level changes and maintenance
  • Problem Management support including post-mortem reports and analysis
  • Analysis of service infrastructure using specialized tools and systems
  • Perform system and database backup and recovery
  • Circuit outages; work with carriers to resolve circuit issues
  • Patching
  • Local PBX/Queue work at Call Center
  • Experience with Gateway or Unity is beneficial 
  • Daily/night health checks on all systems as applicable
  • Strong work ethic, highly responsive, dependable, and self-directed
  • Professional communication skills (verbal and written)
  • Good team player that takes initiative and is collaborative

Warm Regards,
Zahid H Ansary