IT Manufacturing Support Specialist | Weekend Shift


Dahl Consulting
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Job Details
Skills
Summary
Location: Anoka, MN
Schedule: Friday - Monday | 6:00am -4:30pm
Job Type: Contract (6 Months) + potential to extend
Compensation: $25-28/hr
Industry: Electrical Connection & Protection Solutions
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About the Role
We are representing a global manufacturing organization known for delivering highly engineered electrical and protection solutions. Their complex production environment requires a responsive and knowledgeable IT support presence. We are seeking an IT Manufacturing Support Specialist to provide hands-on technical support, resolve end-user issues, and maintain smooth IT operations across the facility.
In this role, you will support end-users, production teams, and IT leadership within a dynamic manufacturing setting. You will troubleshoot issues that impact systems, equipment, and operations while working closely with senior IT professionals to ensure timely and accurate problem resolution.
As an IT Manufacturing Support Specialist, you will be responsible for resolving technical issues, supporting operational needs, and contributing to IT process improvements. Your work will ensure reliable system performance across a fast-paced production environment.
Key Responsibilities:
- Address assigned IT issues using strong analytical and problem-solving skills.
- Escalate and collaborate with Senior Support Specialists on advanced technical tasks.
- Work with leadership to understand IT Support customer needs, processes, and procedures.
- Troubleshoot hardware, software, operating systems, and network issues.
- Take ownership of tickets and drive timely resolutions in alignment with SLAs.
- Analyze, diagnose, and resolve end-user technical problems.
- Provide remote support using standard enterprise support tools.
- Coordinate with internal teams and management to expedite issue resolution.
- Accurately document troubleshooting steps, issue details, and resolutions.
- Develop and submit knowledge base articles for review.
- Participate in on-call support during non-business hours as needed.
- Support IT projects and other assigned tasks within the environment.
Required Qualifications:
- 3+ years supporting Windows and iOS environments in large enterprises.
- Strong knowledge of Windows 10/11, Office 365, iOS, and device management.
- Experience with SCCM, Azure AD, Active Directory, and O365 administration.
- Working knowledge of disk imaging and PXE booting through SCCM.
- Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPNs.
- Experience supporting deployment or changes to networking infrastructure.
- Ability to maintain accurate IT asset inventory.
- Strong customer service and relationship-management skills.
- Advanced troubleshooting and problem-solving abilities.
- Excellent written and verbal communication skills.
- High attention to detail with strong documentation habits.
- Motivated to continuously expand technical knowledge.
- Experience working with ticketing systems (Freshservice is a plus).
- Ability to meet the physical demands of supporting onsite manufacturing operations.
- Experience supporting IT in a manufacturing environment.
- Prior experience contributing to IT knowledge base content.
- Familiarity with enterprise remote support tools and workflows.
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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- Dice Id: 10109792
- Position Id: 29136
- Posted 5 hours ago
Company Info
Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.
The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.
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