Technical Support

RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Support in Hermitage, TN.

Responsibilities:
* Deliver in-person and remote troubleshooting, deployment, and support for PC hardware, software, and mobile devices, including asset management and tracking
* Customer Engagement & Training: Promote IT services, deliver technology updates, and provide one-on-one or group training sessions for peers and customers on new technologies, processes, and orientation
* Documentation & Compliance: Accurately document problems and resolutions, maintain service records, and ensure compliance with data retention, security, and organizational policies, including Active Directory management
* Security & Risk Management: Execute technical aspects of security, risk, and compliance activities, such as backup compliance, antivirus protection, device encryption, and mobile device management
* AV & Infrastructure Support: Support audio/video conference equipment, assist infrastructure teams with hands-on activities, and manage equipment recycling and warranty processing

REQUIREMENTS:
* 0-2 years of experience of Help Desk experience
* Active directory experience is preferred
* Infrastructure and AV experience is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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