Technical Support Specialist

Description

We are looking for a skilled Technical Support Specialist to join our team in Southfield, Michigan. In this role, you will provide exceptional technical assistance and customer service to ensure smooth operations and problem resolution. This position requires strong communication and problem-solving skills as well as a solid understanding of various technical systems.

Responsibilities:
Deliver prompt and attentive customer service to meet departmental performance goals.
Provide technical assistance on installations, upgrades, and troubleshooting for various systems.
Accurately document customer interactions and resolutions with attention to detail.
Communicate technical issues effectively to customers and collaborate with internal teams.
Utilize tools and resources to manage service desk tickets and resolve issues efficiently.
Offer support for operating systems such as Microsoft Windows, Apple iOS, and Android.
Perform basic troubleshooting and resolve issues related to Active Directory and Microsoft SQL Server.
Ensure compliance with quality assurance standards and methodologies.
Maintain up-to-date knowledge of relevant software and systems.
Respond to telephone support requests in a timely and effective manner.

Requirements

Bachelor's degree in Information Systems or a related field, or equivalent combination of education and experience.
Minimum of 3 years of experience in technical support or a similar role.
Proficiency in Microsoft Office, Windows Server, Windows OS, Apple iOS, and Android OS.
Strong verbal and written communication skills for effective customer interactions.
Experience with Active Directory and basic troubleshooting techniques.
Familiarity with service desk ticketing systems and workflows.
Knowledge of Microsoft SQL Server and Windows 10.
Ability to work independently and manage multiple tasks efficiently.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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