Senior Genesys Cloud Integration Engineer – Customer Experience & A

Remote • Posted 3 hours ago • Updated 3 hours ago
Contract W2
6 Months
Occasional Travel Required
Remote
$85 - $100/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Communication
  • Analytics
  • Artificial Intelligence
  • Cloud Computing
  • Customer Engagement
  • C#
  • Customer Experience
  • Customer Service
  • Enterprise Integration
  • Middleware
  • Dynamics
  • Customer Facing
  • Collaboration
  • Mobile Applications
  • Java
  • JavaScript
  • Microsoft SSIS
  • OAuth
  • RESTful
  • Routing
  • Reporting
  • Python
  • Node.js
  • Messaging
  • JSON
  • Genesys
  • TypeScript
  • SSO
  • Software Development
  • System Integration
  • Workflow
  • Software Engineering

Summary

Senior Genesys Cloud Integration Engineer – Customer Experience & AI

Introduction

We are seeking a Senior Genesys Cloud Integration Engineer to design and implement integrations connecting customer-facing web and mobile applications, chat experiences, virtual assistants, AI services, and customer service channels with Genesys Cloud CX. This role focuses on creating seamless omnichannel customer experiences and requires a strong blend of Genesys Cloud CX experience with hands-on API/software integration engineering.

Responsibilities

  • Design and implement integrations with Genesys Cloud CX
  • Build REST API integrations between web/mobile applications and contact center platforms
  • Configure Genesys Cloud routing, digital channels, and customer engagement workflows
  • Implement chat, messaging, voice, virtual assistant, and omnichannel experiences
  • Enable seamless escalation from digital self-service to live agents
  • Preserve and transfer customer context throughout the customer journey
  • Develop integration services and middleware components
  • Support customer journey analytics and reporting initiatives
  • Collaborate with architects, software developers, product teams, and business stakeholders

Requirements

Required Qualifications

  • 5+ years of software engineering, integration engineering, or contact center engineering experience
  • 3+ years of hands-on Genesys Cloud CX experience
  • Strong REST API and enterprise integration experience
  • Experience developing cloud-based applications and services
  • AWS experience
  • Hands-on programming experience with JavaScript/TypeScript, Node.js, Java, Python, or C#
  • Experience with REST APIs, JSON, and webhooks
  • Understanding of OAuth and SSO authentication
  • Experience troubleshooting production systems and enterprise integrations
  • Strong communication and collaboration skills

Preferred Skills / Nice to Have

  • Genesys Cloud certifications
  • Genesys AI experience
  • Conversational AI
  • Virtual assistants / virtual agents
  • AI-generated interaction summaries
  • Customer journey analytics
  • Event-driven architecture
  • Microsoft Dynamics 365 integrations
  • Salesforce integrations
  • ServiceNow integrations
  • Healthcare industry experience

Key Technologies

  • Genesys Cloud CX
  • AWS
  • REST APIs
  • Webhooks
  • OAuth
  • JSON
  • JavaScript / TypeScript
  • Node.js
  • Java
  • Python
  • Microsoft Dynamics 365
  • Conversational AI
  • Virtual Assistants
  • Customer Journey Analytics
  • Omnichannel Engagement Platforms
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172209
  • Position Id: 2195
  • Posted 3 hours ago
Contact the job poster
LE

Lori Eaton

Recruiter @ Workforce Connections LLC
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