Technical Trainer (Advanced)

Position Overview

The Technical Trainer (Advanced) will support the Child Support Program’s Operational Procedures and Training Process by augmenting existing program resources. This role provides technical assistance and consultation services focused on the development, revision, and maintenance of instructor-led and computer-based training materials in support of client Project.

The consultant will collaborate closely with agency executives, program managers, technical and functional staff, contractors, and operational support teams to ensure accurate, timely, and effective instructional content aligned with program standards.

Required Experience

• Minimum 3 years of experience developing instructor-led and computer-based training

• Experience writing clear and effective technical instructions

• Minimum 3 years of hands-on experience with Articulate Storyline 360

Preferred Experience

• Experience working with knowledge base software

• Experience with Adobe Creative Cloud

Duties and Responsibilities

• Develop and revise instructor-led and computer-based training using varied instructional methods

• Create and edit work instructions, user guides, and other training documentation

• Analyze system and procedural changes and assess impacts on instructional materials

• Coordinate with operational and support processes and OPT unit team members to ensure training materials are created or updated accurately and on time

• Manage review and approval processes with team leads, Revenue Program Administrators, operational staff, and senior management

• Gather and synthesize information from subject matter experts, procedures, evaluations, and feedback to create engaging, easy-to-understand training content

• Apply strong grammar, punctuation, plain language principles, and logical content flow

• Follow departmental and OPT standards for development, review, and approval of instructional materials

• Demonstrate proficiency in training development tools, including PowerPoint and Articulate Storyline 360

• Develop measurable course objectives, meaningful learner interactions, and aligned assessments/quizzes

• Coordinate publication of instructional materials with team leads

• Provide quality assurance and technical assistance throughout training development and revisions

• Adhere to established plans and processes and recommend updates when requested

• Attend, document, schedule, and lead project-related meetings; prepare agendas, presentations, and meeting minutes as required

• Communicate project information to Child Support Program staff, contractors, and partners, including sharing specialized instructional development knowledge

• Education / Certifications

  • Bachelor’s degree or certification in Instructional Design or a related field

  • Equivalent professional experience may be considered in lieu of formal education