Jr IT Services Analyst

Maryland, MD, US • Posted 5 hours ago • Updated 2 hours ago
Contract W2
Contract Independent
On-site
$35.00 - $45.00/hr
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Fitment

Dice Job Match Score™

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Job Details

Skills

  • Energy
  • IT Service Management
  • Customer Service
  • FOCUS
  • Collaboration
  • Decision-making
  • Continuous Improvement
  • Workflow
  • Information Technology
  • Information Systems
  • Requirements Elicitation
  • SQL
  • Writing
  • Data Analysis
  • Relational Databases
  • Software Development
  • Java
  • Agile
  • Scrum
  • Kanban
  • Analytical Skill
  • Problem Solving
  • Conflict Resolution
  • Attention To Detail
  • Communication
  • Management
  • Oracle
  • Customer Care and Billing
  • Billing
  • Payments
  • Collections
  • Groovy
  • Scripting
  • Technical Training
  • Professional Development
  • Leadership
  • Mentorship

Summary

IT Services Analyst
Baltimore, MD; Washington, DC; Philadelphia, PA; Chicago, IL
Hybrid Remote
12-Month Contract-to-Hire
Compensation: $35-$40/hr
ABOUT THE ROLE

Join the Corporate & Commercial Platforms team at a leading Fortune 100 Energy client as an IT Services Analyst, supporting the Oracle Customer Care & Billing (CC&B) platform with a focus on Credit & Collections. This hybrid, 12-month contract-to-hire position is part of Brooksource's Elevate Program, designed for early-career professionals seeking technical and professional growth in a collaborative, high-impact environment. You will facilitate and drive work across three operating companies (OpCos), ensuring priorities are executed efficiently and roadblocks are removed across both business and technical teams. With the CC&B platform recently implemented, you will play a key role in its stabilization and enhancement phase, performing analysis, ensuring tasks progress from intake through completion, and supporting mission-critical applications. The Elevate Program offers mentorship, technical training, exposure to enterprise-level systems, and seamless transition to a full-time role.
WHAT YOU'LL DO

  • Facilitate and drive work tasks across three operating companies, ensuring alignment and timely delivery
  • Perform triage and analysis of incoming work, identifying priorities and next steps
  • Identify and help resolve roadblocks, such as unclear requirements, vendor dependencies, or prioritization conflicts
  • Collaborate with business stakeholders to clarify requirements and translate them into actionable tasks
  • Write and execute SQL queries to analyze issues and support decision-making
  • Support Credit & Collections initiatives within the Oracle CC&B platform
  • Partner with development teams and vendors to ensure work is progressing as expected
  • Track and communicate status updates, risks, and dependencies to relevant stakeholders
  • Contribute to continuous improvement of processes and workflows
  • Build foundational knowledge of utility operations and service territories
WHAT YOU BRING

  • Bachelor's degree in Information Technology, Computer Information Systems, or related field
  • At least 2 years of experience in a Technical Business Analyst, IT Analyst, or similar role with IT fundamentals
  • Experience gathering requirements and translating them into technical problem statements
  • Basic SQL skills (writing queries, joins, filtering, data analysis)
  • Exposure to relational databases (Oracle preferred)
  • Familiarity with software development concepts (Java or similar preferred)
  • Understanding of Agile methodologies (Scrum, Kanban, etc.)
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent written and verbal communication skills, with the ability to translate technical concepts to business stakeholders
  • Ability to work cross-functionally and manage competing priorities
  • Bonus: Exposure to Oracle CC&B or similar billing platforms
  • Bonus: Understanding of Meter-to-Cash processes (billing, payments, credit/collections)
  • Bonus: Familiarity with Groovy or scripting languages
  • Bonus: Experience working with multiple stakeholders across business units
WHAT'S IN IT FOR YOU

  • A welcoming, team environment with the opportunity to work for a Fortune 100 company
  • Health, Dental, and Vision benefits, weekly pay, holiday paid time off, and sick leave through Eight Eleven Group
  • Participation in the Elevate Program, offering 12 months of technical training, upskilling, professional development, and exposure to upper leadership
  • Mentorship and hands-on experience with enterprise-level, mission-critical applications
  • Support for a seamless transition to a full-time position upon successful completion of the program
  • Equal employment opportunities (EEO) provided to all employees and applicants, in accordance with applicable federal, state, and local laws
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110651
  • Position Id: a1Wcv000000UJQDEA4
  • Posted 5 hours ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks: 

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. 

 Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

  • Gold Microsoft Partner – Cloud Platform
  • Gold Microsoft Partner – Data Analytics
  • Silver Microsoft Partner – Data Platform
  • Silver Microsoft Partner – Security
  • Silver Microsoft Partner – Application Development
  • Silver Microsoft Partner – Data Center
  • AWS Partner
  • Salesforce Partner
  • Salesforce – Authorized Training Provider
  • Salesforce Talent Alliance Employer
  • Tableau Services Partner
  • Snowflake Partner
  • Google Cloud Platform (GCP) Services Partner

Awards (Extended):

  • Best Places to Work 2022, Charlotte Business Journal, 2022
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
  • Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
  • 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
  • Top Workplaces, Indy Star, 2019
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
  • Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
  • Top Work Places, Indy Star, 2018
  • Best Places to Work, Jacksonville Business Journal, 2018
  • Best Places to Work, Charlotte Business Journal, 2018
  • Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
  • Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
  • Best Places to Work, Best Places to Work in Kentucky, 2017
  • Best Places to Work, Best Places to Work in Kentucky, 2016
  • Best Places to Work, Jacksonville Business Journal, 2016
  • Top Workplaces, The Indianapolis Star, 2016
  • Top Workplaces, Indianapolis Star, 2015
  • Best Places to Work, Charlotte Business Journal, 2015
  • Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
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