Job Title: ServiceNow Portfolio Manager - M&A / Emerging Products
Location: Remote
Duration: Long-term contract
Job Description:
The ServiceNow Portfolio Manager will own the M&A and Emerging Products portfolio, focusing on the introduction, integration, evolution, and commercialization of new ServiceNow capabilities.
The role requires someone capable of taking emerging concepts from Idea → Design → Build → Run → Retire, while evaluating business demand, identifying new opportunities, coordinating cross-functional stakeholders, and establishing scalable ServiceNow products and accelerators.
Candidates should have strong ServiceNow product/platform knowledge combined with experience in new product introduction, emerging technology, enterprise transformation, M&A integration, or 0-to-1 product development.
Key Responsibilities:
- Own the lifecycle of emerging ServiceNow products and capabilities from concept through production and retirement.
- Develop product strategy, vision, roadmap, investment priorities, and adoption plans for emerging capabilities.
- Identify opportunities created by new ServiceNow technologies, platform capabilities, acquisitions, business transformations, and evolving customer requirements.
- Lead assessment and integration planning for ServiceNow capabilities associated with M&A and organizational transformation.
- Translate emerging technology into scalable, repeatable ServiceNow products and solutions.
- Provide hands-on ServiceNow platform expertise during product discovery, design, configuration, build, implementation, and launch.
- Design and build reusable accelerators, frameworks, implementation patterns, and delivery assets for emerging products.
- Coordinate with ServiceNow Product Business Units regarding new products, releases, roadmap changes, acquisitions, and strategic capabilities.
- Act as an external ServiceNow SME during customer discovery, workshops, demonstrations, and transformation initiatives.
- Own sustaining engineering, enhancements, product optimization, and CSI after launch.
- Evaluate portfolio demand and prioritize opportunities based on customer value, strategic importance, technical feasibility, adoption, and investment requirements.
- Track customer adoption, CSAT, utilization, demand, business value, and product performance.
- Lead pilot programs and customer validation initiatives before broader product launches.
- Develop launch plans, enablement materials, implementation guidance, and delivery frameworks.
- Work with engineering, architecture, consulting, sales, customer success, and Business Units to move emerging products into production.
- Identify opportunities to incorporate AI, automation, Agentic AI, Now Assist, workflow automation, and other emerging ServiceNow capabilities.
- Establish repeatable processes for taking new ServiceNow capabilities from concept to generally available offerings.
Preferred Experience:
- Strong ServiceNow platform experience.
- ServiceNow Product Management, Portfolio Management, Platform Ownership, or Enterprise Architecture experience.
- Experience with 0-to-1 product development, emerging technologies, NPI, transformation, or M&A integration.
- Strong understanding of ServiceNow architecture, configuration, integrations, workflows, and enterprise implementations.
- Experience evaluating new ServiceNow products and determining business applicability.
- Experience developing reusable ServiceNow accelerators and delivery frameworks.
- Strong stakeholder management across Business Units, Engineering, Architecture, customers, and executive leadership.
- Experience with ServiceNow AI, Agentic AI, Now Assist, Virtual Agent, or automation is highly desirable.
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