Hiring: Merchant Services / POS Support Specialist – Naples
Hybrid in Naples, FL, US • Posted 4 hours ago • Updated 3 hours ago
System One
Dice Job Match Score™
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Job Details
Skills
Summary
Interested candidates please email their resume to Tanika.virmani@systemone.com with below details.
Work authorization status
current location
availability
compensation details.
Can you work onsite from Day 1 ?
Please reference the specific job title and job location in your email.
Merchant Services Specialist
Onsite 3 days/week – Naples, FL
Contract (Right to Hire)
Must Have Skills
- Merchant Services / POS environment experience
- Strong data entry skills with high attention to detail
- Strong customer service experience (heavy phone + email communication
- Comfortable working in a fast-paced environment with shifting priorities and deadline
- Proficiency with CRM tools, ticketing systems, and documentation standard
- Solid Microsoft Office skill foundation
- Experience/Desire to contribute beyond immediate job responsibilitie
- Ability to manage multiple service tickets, accounts, and onboarding activities simultaneously
- Strong understanding of POS systems, payment processing flow, and connected hardware (iPads, printers, PAX devices, KDS, network equipment)
- Ability to troubleshoot hardware, software, and basic network issues
- Experience in hospitality, retail, or restaurant environments
- Experience in software onboarding, technical support, or customer success roles
- Merchant Services / Payment Processing industry experience required
- Former processing company / ISO / Card Issuer background highly preferred:
Fiserv, WorldPay, Heartland, TSYS, Kurv, Maverick, Merchant Industry, CGI, or similar
- Perform all duties listed in the Roles & Responsibilities section of the JD
- Support Merchant Services onboarding activities for new and existing accounts
- Manage service tickets, merchant accounts, and internal reporting systems
- Maintain accurate client demographic data and documentation
- Respond to calls, emails, faxes, and queue-based work orders within SLA timelines
- Communicate with merchants, partners, agents, and internal teams via phone and email
- Identify opportunities to improve internal onboarding and service processes
- Resolve merchant issues under tight timelines with strong problem-solving skills
- Perform high-volume data entry with accuracy and confidentiality
#M1
Ref: #404-IT Pittsburgh
- Dice Id: 10295162
- Position Id: 345929
- Posted 4 hours ago
Company Info
System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.
With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.
Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.
We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.
Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,
System One is the perfect staffing partner for you.
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