V-Soft Consulting Group, Inc
V-Soft Consulting Group, Inc

Technical Support Analyst - 100% ON SITE

Colonial Heights, VA, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • MS Office

Summary

Technical Support Analyst (Onsite)
Primary Location: Richmond, Virginia

V-Soft Consulting is currently hiring for a Technical Support Analyst for our premier client in Richmond, Virginia.

WHAT YOULL NEED:
Technical Requirements and Certifications
  • Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.

Education and Experience
  • Education: Associates degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
  • Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
  • Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.

Preferred Skills:
  • Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.

Knowledge, Skills and Abilities
  • Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users.
  • Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users.
  • Active Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe.
  • Clear Communication: The "Translate Tech-to-Human" skill - explaining complex fixes in simple, jargon-free language.
  • Multitasking: The ability to type accurate notes while speaking and navigating multiple screens.

Technical Requirements:
  • Operating Systems: Proficiency in Windows 10/11 and macOS environments.
  • Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps.
  • Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations.
  • Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking accounts, group memberships).
  • Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone.

WHAT YOULL DO:
Job Responsibilities:
  • Identify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call.
  • Ticketing & Documentation: Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow).
  • Remote Troubleshooting: Use remote desktop tools to guide users through software installations, password resets, and connectivity issues.
  • Escalation: Recognize when a problem is beyond Tier 1 scope and route it to the appropriate specialist with clear, concise notes.
  • Knowledge Base Growth: Contribute to our internal "How-To" guides to help users (and the team) help themselves.
  • Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: vsky001
  • Position Id: 107845
  • Posted 1 hour ago
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