Jr. Application Support Analyst

Job Title: IT Applications Analyst
Work Location: Remote (Dallas preferred)
Duration: Long-term contract with option to hire
Education/Experience Required: Bachelor's degree or equivalent specialized work experience may be considered in lieu of degree.
Job Description:
The IT Applications Analyst will become an application and business process expert, partnering with business users to define development requests, including enhancements and application or procedural issues. This role analyzes requirements, develops and executes test plans, supports root cause analysis for production issues, and works collaboratively across departments in a team-focused environment.
Responsibilities :

• Provide application and business process support under general supervision, helping improve processes, services, and software to increase business efficiency.
• Act as a liaison between business users and the IT group.
• Develop scope and define backlog items, including epics, features, and user stories, to support Agile software development teams and/or third-party vendors.
• Interpret and document technical publications, diagrams, and project specifications.
• Partner with business stakeholders to recommend solutions that help the organization achieve its goals.
• Collaborate with business stakeholders throughout the Scrum development process to gather requirements and provide status demonstrations.
• Develop and execute robust test scripts and support regression testing activities.
• Analyze complex data sets to identify trends, issues, and opportunities.
• Conduct root cause analysis in support of process improvements and issue resolution.
• Identify defects, document expected results, and escalate issues as needed.
• Provide demonstrations during Scrum development releases for IT and business stakeholders.
• Perform basic fixes and data maintenance.
• Assist with demos and training materials for new development releases.
• Provide 24/7 production support as required.
• Travel to offsite locations: Occasionally, up to 20%
• Perform other related duties as assigned.

Skills & Qualifications :

• Bachelor's degree or equivalent specialized work experience may be considered in lieu of degree.
• 2+ years of related work experience.
• Experience developing and executing test plans under a Scrum development methodology.
• Intermediate SQL experience, including writing queries, not just executing prewritten queries
• Financial software background
• Advanced Excel experience
• API experience preferred
• Software application support experience
• Strong verbal and written communication skills, sufficient to produce reports, communicate with customers, and collaborate with team members.
• Strong technical, analytical, and problem-solving skills.
• Ability to understand data structure and data flow.
• Knowledge of Agile Scrum development methodology.
• Familiarity with Microsoft SQL.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Advanced Microsoft Excel skills preferred, including delimited files, VLOOKUP, and pivot tables.
• Strong verbal and written communication skills.
• Adaptability and the ability to multitask in a fast-paced environment.
• Customer service orientation.
• Ability to work collaboratively in a team and independently.
• Accountability and results-driven mindset.