Who We AreWe're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
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Primary PurposeThis position reports into the Utility Communication (UComm) Department and will provide technical support for the delivery and maintenance of IT solutions related to the Cyber, Fiber Optics, Firewall, Real Time Networks, SmartGrid, Transport (SONET/DWDM) and Wireless (RF) Communication technologies supporting Exelon. Position will provide technical support of the engineering, deployment, integration and ongoing support of high available telecommunications technologies throughout the Exelon Companies. This position supports the migration away from legacy communications to implement secure IP based network infrastructure in electric and gas substations along with other remote field locations throughout Exelon in accordance with established strategy, architecture, and compliance programs such as NERC-CIP to enable application communication. This role will work in collaboration with the network team, their leadership, enterprise business partners, vendors and project/design teams, to deliver secure & reliable transport and IP networks throughout Exelon's large & complex enterprise and real time operational environments.
Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).Must reside & sit within the Baltimore area. Occasional travel between office locations will be required to support business needs. Primary Duties- Provide technical and/or engineering support for engineering, deployment and operation of IT solutions related to the Cyber, Fiber Optics, Firewall, Real Time Networks, SmartGrid, Transport (SONET/DWDM) and Wireless (RF) Communication technologies supporting Exelon. (40%)
- Support strong client relationships while working with the Utility business implementing various telecommunications technology projects and on-going maintenance of these technologies. Interfacing with vendor partners supporting the construction of these backhaul technologies. (20%)
- Assist IT Architecture and Engineering community in planning the introduction of new technologies and/or identifying the most appropriate technology choices to accomplish goals based on the Management Model. Ensure appropriate implementation and optimization of resources aligned with approved standards and architecture to meet the Utility Smart Grid application requirements. (15%)
- Identify and provide Business and IT data on IT trends and issues. Propose advanced action items based on data trends discovered from data analysis. Participate in IT architecture review and standards setting. (10%)
- Assist in the review of data protection requirements of business functions and document the available solutions and processes. (5%)
- Enforce the established best practices, standards, procedures, guidelines and methodologies within the work area. (5%)
- Complete assignments on time adhering to all SLAs. Determine appropriate time to market for assignments created and for assignments given to lesser experienced people. Show technical leadership by taking responsibility for projects and assignments. Demonstrate company values, high ethical principles and personal integrity in everyday activities. (5%)
Job Scope- Develops technical knowledge and basic understanding of how utility telecommunications devices tie together to form a cohesive communications architecture including related networking technologies across Exelon.
- Supports Exelon policy, standards and governance while designing solutions or solving issues.
- Perform basic independent troubleshooting by looking through logs and can investigate and fix simple issues.
- Help to troubleshoot complex issues.
- Perform basic independent troubleshooting by looking through logs and can investigate and fix simple code issues.
- Participates in small projects and can deliver project tasks under direct supervision.
Minimum Qualifications- Bachelor's degree in electrical engineering, computer science or related discipline and 2-4 years' relevant experience in telecommunication, electrical, computer engineering and related communication technologies or 3-6 equivalent combination of education and work experience.
- Demonstrated ability to apply basic monitoring concepts and how tools are used to meet those requirements.
- Training, direct exposure, or experience in working with various real-time networks.
- Demonstrated ability to use technical resources and collaborate with colleagues across the IT organization to solve problems.
- Understanding of basic concept of TCP/IP network.
- Demonstrates an orientation and sensitivity to customer service.
- Ability to learn dependency management.
- Conduct activities and tasks with energy and persistence. Follows through to completion.
- Ability to seek and act on guidance, and direction from team members who are more experienced.
- Driver's license and access to a car to visit substations and remote field locations.
Preferred Qualifications- Basic understanding of how the business works.
- General knowledge of security as it relates to data sets, passwords, and user IDs, including the basic concepts of confidentiality and integrity. Has basic knowledge of virus prevention, firewall protection and other data protection and privacy tools and concepts.
- Training and/or a solid understanding of the best practices required regarding processes, products, services and administration.
- Light experience or training accessing information to prepare simple reports.
- Demonstrates leadership with peers and as a member of a team.
- Demonstrates a basic knowledge of the core rules, regulations, instructions and guidelines as they apply to assignments. Understands which bodies regulate the industry.
- Light knowledge of the contract process within the corporation.
- Training, direct exposure, light experience, or experience dealing with capacity planning.
- Light experience, direct exposure, or experience working with disaster recovery activities.
- Received training and/or has a solid understanding of Engineering, Standards required regarding products, services and administration.
- Wireless Comms Technology experience highly preferred.
Benefits- Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $78,400.00/Yr. - $107,800.00/Yr.
- Annual Bonus for eligible positions: 10%
- 401(k) match and annual company contribution
- Medical, dental and vision insurance
- Life and disability insurance
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
- Employee Assistance Program and resources for mental and emotional support
- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
- Referral bonus program
- And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
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