Apply Now

Customer Service Representative/ Account Recovery Specialist

Milford, OH, US • Posted 2 days ago • Updated 2 days ago

Full Time

No Travel Required

On-site

38000 - 40000/yr

Fitment

Dice Job Match Score™

📊 Calculating match score...

Job Details

Skills

Communication

Summary

Job Description:

The Account Recovery Specialist will support customers by helping them securely regain access to their accounts. This role focuses on identity verification and case resolution while maintaining strict compliance with data security standards.

Perform SOP driven review of cases received in workflow
Validate customer details including name, registered email ID, and account usage patterns
Verify the reason for account lockout such as:

– Enabling Two Factor Authentication (2FA)

– Cookie or login verification issues

–Ownership changes or account recovery processes

After validating all mandatory checks, initiate a templatized communication via the workflow to proceed with customer account activation or escalate to a compliance analyst
Follow SOPs, compliance guidelines, and client policies
Meet process KPIs including AHT, Quality and Compliance adherence.
0-2 years of experience (BPO/BPS preferred).
Strong communication skills (verbal and written).
Ability to handle high-sensitivity customer data with confidentiality.
Proficiency in navigating different systems and tools.
Strong analytical and problem-solving skills.
Attention to detail and accuracy.
Eager to learn.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172467
Position Id: 9020204
Posted 2 days ago

Contact the job poster

Nisha Madhav

Recruiter @ TATA Consultancy Services Limited

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Back Office Agent

Milford, Ohio

•

2d ago

Back Office AgentIntroduction:The Back Office Agent is responsible for the accurate and timely processing of matured auto lease accounts within an auto finance environment. This role supports the end of lease lifecycle by reviewing, validating, and finalizing customer lease maturity transactions across multiple internal systems. The agent ensures all activities adhere to established business rules, legal obligations, and privacy requirements while maintaining a professional and customer focused

Easy Apply

Full-time

40,000 - 50,000

AVP, Authentication Analytics & Strategy

Ohio

•

Today

Role Summary/Purpose: The AVP, Authentication Analytics & Strategy is responsible for leading data-driven strategy development for customer authentication across digital channels. This role drives measurable reductions in fraud and account takeover risk while improving customer experience through optimized authentication journeys, experimentation, and performance management. The AVP partners cross-functionally with product, technology, fraud strategy, and compliance stakeholders to translate in

Full-time

Remote - Senior PeopleSoft Security Analyst

Texas

•

Today

PeopleSoft Security Analyst Austin, TX Remote Long term Rates: DOE Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program. Responsible for the IAM (TDIS) and ERP (CAPPS) security framework, which includes but is not limited to: Provides oversight of IAM workflows, including account lifecycle management, provisioning, de provisioning, and access reviews. Manage and enforce role based access control (RBAC) and least pri

Easy Apply

Full-time, Contract, Third Party

Help Desk Specialist I Tier 1 Bilingual

Virginia

•

Today

Req ID: 40823 Summary Help Desk Specialist I Tier 1 Bilingual Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your c

Full-time

USD 18.00 - 21.00 per hour

Search all similar jobs

More jobs at TATA Consultancy Services Limited in Milford, OH