Senior Change Manager

Description
JOB OVERVIEW
This role is responsible for leading end-to-end change management efforts for enterprise transformation initiatives. It ensures that new processes, systems, and ways of working are effectively adopted, delivering measurable improvements in performance, employee experience, and business outcomes.
RESPONSIBILITIES & DUTIES
30% Develop and execute end-to-end change management strategies aligned to program roadmaps, ensuring readiness, adoption, and sustained behavioral change. Conduct impact assessments, stakeholder analysis, and readiness evaluations to identify risks and implement mitigation plans that support successful transformation outcomes.
20% Design and deliver comprehensive communication strategies that clearly articulate the purpose, benefits, and impact of change. Engage stakeholders across functions, including leadership, to build alignment, maintain transparency, and foster commitment to change initiatives.
15% Design and deliver role-based training programs and enablement materials that equip stakeholders with the knowledge and tools required to adopt new processes and systems. Support go-live readiness and transition to ongoing operations through structured support models and knowledge transfer.
10% Define, track, and analyze adoption and performance metrics to evaluate effectiveness of change initiatives. Identify gaps and drive continuous improvement through iterative enhancements to training, communications, and processes.
10% Partner with Product, Technology, Operations, Sales, Customer Success, Finance, and external partners to integrate change management activities into program delivery plans, ensuring alignment across release cycles and business priorities.
10% Establish and leverage change champion networks and feedback mechanisms to capture insights, reinforce adoption, and inform ongoing improvements.
POSITION REQUIREMENTS
Education & Experience:
Bachelor's degree in Business, Organizational Change, Communications, or related field preferred. Equivalent experience accepted.
10+ years of experience leading change management initiatives for enterprise-scale transformations.
Demonstrated experience supporting platform implementations such as ERP, eProcurement, ordering systems, or customer-facing portals.
Proven ability to develop and execute change strategies across communications, training, stakeholder engagement, and resistance management.
Experience working in cross-functional environments with multiple stakeholders and priorities.
Experience in regulated or operationally complex environments (e.g., fleet, automotive, logistics, financial services) preferred.
Professional certification in change management (e.g., Prosci, ACMP) or equivalent experience preferred.
-KNOWLEDGE & COMPETENCIES
Decision Making & Impact - Describe the types of decisions and contributions and impact of those decisions. Consider the consequences of errors in relations to achieving the functional, operational, and service quality goals. Do they have financial metrics they are responsible for?
Complexity & Independent Judgement - Degree of difficulty & complexity of work performed that can span from task-oriented work to defining & implementing strategy
Leadership & Autonomy - This is looking at the direct and indirect accountability to manage people. From organizing their own work to adjusting how they work to directing people. Looking at the authority given in this role to take independent action. From simple repetitive duties with detailed instructions - to working independently and reporting in as required to making independent decisions on policies etc.
Innovation & Problem Solving - Types of problems solved are they routine in nature or complex. The degree of difficulty, depth and breadth of the critical tasks and interaction with who and what level.
Decision Making & Impact:
Makes independent decisions regarding change strategy, stakeholder engagement, and adoption approaches that directly influence program success, user adoption, and operational outcomes. Decisions impact employee experience, client satisfaction, and the realization of transformation benefits.
Complexity & Independent Judgment:
Operates in a highly complex, cross-functional environment, balancing multiple priorities, stakeholders, and program timelines. Exercises independent judgment to assess risks, adjust strategies, and address challenges throughout the change lifecycle.
Leadership & Autonomy:
Functions as an individual contributor with a high degree of autonomy, leading change initiatives across multiple teams. Influences stakeholders at all levels, including leadership, without direct authority.
Innovation & Problem Solving:
Identifies and addresses adoption barriers through data-driven insights and innovative solutions. Applies both strategic and tactical problem-solving to improve processes, enhance user experience, and drive continuous improvement.
Behaviors & Traits:
Strong communicator with the ability to translate complex concepts into clear, actionable messaging. Demonstrates adaptability, resilience, and a results-oriented mindset. Builds trust, fosters collaboration, and promotes a culture of continuous improvement.
Skills
Change management, Organizational change management, Agile, Training documentation, Communication and leadership skills, Organizational change, Training materials, project management, corporate communication, strategy, training development, presentation skills
Top Skills Details
Change management, Organizational change management, Agile, Training, documentation, Communication and leadership skills, Organizational change, Training materials
Additional Skills & Qualifications
Excellent Communication - verbal & written
Go getter - someone who takes initiative
Experience working with teams both onshore & offshore
Strong emphasis on communication over technical expertise
Industry experience is not required
Technical understanding helpful but not mandatory
Role is high visibility and impact
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Toronto, ON.
Pay and Benefits
The pay range for this position is $90.00 - $95.00/hr.
Workplace Type
This is a hybrid position in Toronto,ON.

propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.

Ordonnance sur l'galit des chances de San Francisco: Conformment l'Ordonnance sur l'galit des chances de San Francisco, pour tous les postes situs dans la ville et le comt de San Francisco, nous examinerons les candidatures des personnes qualifies ayant un casier judiciaire ou des antcdents criminels.

Utilisation de l'intelligence artificielle (IA): Nous pouvons utiliser l'intelligence artificielle (IA) pour soutenir certaines tapes de notre processus d'embauche, notamment la recherche, la prslection et l'valuation des candidatures. L'IA aide analyser les candidatures et les qualifications, mais les dcisions finales sont prises par notre quipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse tre examine l'aide d'outils d'IA.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse tre examine l'aide d'outils d'IA.