Senior Application Support Engineer (Site Reliability Engineer)

Indianapolis, IN, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
On-site
Depends on Experience
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Summary

Senior Application Support Engineer (Site Reliability Engineer) 
Location: Indianapolis, IN
Role Type: 6+ months contract – very good chance to extend or roll permanent
Work Schedule: Onsite 5 days a week / Rotational on call participation (typically 1–2 shifts per month)

Overview 
Are you a technical detective with a passion for scalable, performant, and resilient enterprise applications? Do you thrive in incident management and root cause analysis? Are you excited to collaborate with development teams to enhance application performance and reliability? If so, we want to meet you! 
System One is seeking a Senior Application Support Engineer (SRE) to lead our client’s efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms. 
 
What You’ll Do 
  • Support external facing web applications as part of a global production operations team
  • Lead incident management, root cause analysis, and long term remediation
  • Collaborate with development, infrastructure, and platform engineering teams
  • Contribute to a 24×7 coverage model by participating in a planned on call rotation
  • Monitor, troubleshoot, and improve application performance using observability tools
  • Build dashboards, metrics, and insights to enhance visibility and reliability
  • Analyze issues across source systems and recommend preventative measures 

Key Responsibilities 
  • Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs. 
  • Monitor and troubleshoot issues using observability tools like Splunk. 
  • Investigate and expand functionality in Splunk to enable Splunk AI solutions. 
  • Create dashboards and capture metrics to improve visibility and performance. 
  • Respond proactively to system alerts and customer complaints. 
  • Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents 
  • Apply industry best practices to support processes. 
  • Participate in a planned on-call rotation. 

Qualifications 
  • 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting). 
  • Strong ability to analyze logs and code to resolve Tier 2 issues. 
  • Experience in application-focused support engineering or SRE roles. 
  • Excellent written and verbal communication skills. 
  • Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog). 
  • Hands-on experience with AWS and/or Kubernetes. 
  • Background in DevOps and scripting (Python preferred). 
  • Familiarity with ITIL practices, incident management, and documentation. 
  • Experience with disaster recovery, business continuity, and ServiceNow dashboards. 
  • Comfortable working in Linux environments and shell scripting. 

Preferred Qualifications 
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 
  • Consulting experience and Agile methodology background. 
  • Proven ability to lead small to medium-sized teams. 
  • Certifications: ITIL Foundation, AWS, Azure, or Google Cloud Platform. 
  • Experience with Mulesoft, Postman, and API testing support. 
  • Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift). 


System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #856-Baltimore-S1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10295162
  • Position Id: 347239
  • Posted 3 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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