UX Project Lead

Introduction:

We are seeking an experienced UX Project Lead to drive the end-to-end redesign of a government digital hiring experience built on the PeopleSoft platform. You will collaborate with an Innovation Team, a Human Resources department, and multiple city agencies to transform how job applicants and hiring staff interact with a large-scale public sector recruitment system. This is a high-visibility contract role for a seasoned UX professional who thrives at the intersection of design, enterprise technology, and public service delivery.

Responsibilities:

• Lead end-to-end UX/UI design of a PeopleSoft-based digital hiring platform, from discovery through implementation.
• Drive a large-scale, multi-stakeholder transformation spanning government departments and external agencies.
• Facilitate cross-departmental workshops to map business processes against user research and technical capabilities.
• Conduct usability testing and synthesize findings to identify pain points for both job applicants and hiring staff.
• Create site maps, flow diagrams, storyboards, wireframes, and high-fidelity visual designs within the PeopleSoft system.
• Apply and maintain a UI style guide across all hiring portal pages.
• Partner with PeopleSoft experts to prioritize and implement system changes grounded in user research.
• Lead implementation of approved UX/UI changes in collaboration with technology and HR leadership.
• Monitor performance against defined impact targets and course-correct as needed.
• Champion human-centered design principles and push for creative solutions to complex roadblocks.

Requirements:

Required:

• 10+ years of professional experience in UX design, human-centered design, visual communication, or a related field.
• Bachelor''s degree in UX, design, human-computer interaction, or equivalent practical experience.
• Deep expertise in human-centered design: research, synthesis, co-creation, prototyping, testing, and implementation.
• Demonstrated success managing complex digital design and implementation projects in a government or regulated environment.
• Strong ability to conduct user research and translate raw data into actionable insights.
• Experience facilitating workshops and strategic sessions with senior-level stakeholders.
• Excellent written and verbal communication skills; able to explain complex situations clearly to diverse audiences.
• Proficiency in Figma, Miro, Adobe XD/Sketch (or equivalent), and Microsoft Office Suite.
• Familiarity with HTML.
• Strong project management skills with a proven track record of delivering measurable results on time and within budget.
• High resilience and adaptability when working with stakeholders at varying levels of digital fluency.
• Genuine commitment to improving government services and public-facing technology.

Preferred:

• Familiarity with PeopleSoft HCM or similar enterprise HR platforms.
• Prior experience in digital transformation or HR/hiring systems redesign.
• Experience working with or within government innovation teams or civic tech initiatives.