JIRA Architect

Role Summary

We are seeking a Senior Atlassian Solutions Architect to design, implement, and scale a centralized enterprise intake and portfolio management platform using Atlassian Cloud (Jira, Jira Align, Advanced Roadmaps, Forge, and Automation).

This role will own the end-to-end architecture for a parent–child intake and delivery workflow that integrates multiple Jira projects across engineering organizations, enabling executive-level visibility, prioritization, and progress reporting for Network Automation and Service Enablement initiatives.

The ideal candidate has deep experience translating VP and executive requirements into scalable Jira portfolio solutions and dashboards, and has successfully delivered enterprise-wide Atlassian implementations.

Key Responsibilities

Enterprise Intake & Workflow Architecture

• Design and implement a centralized intake portal for all Network Automation and Service Enablement requests (software engineering, AI/ML, autonomous networking).
• Architect parent–child / portfolio-to-delivery project relationships across multiple Jira projects.
• Standardize intake, triage, prioritization, and execution workflows across heterogeneous engineering teams.
• Define and implement governance models for intake lifecycle management (idea → intake → approval → delivery → closure).

Portfolio & Executive-Level Reporting

• Build VP and executive dashboards that provide real-time visibility into:
• Intake volume and trends
• Strategic alignment
• Delivery progress and health
• Cross-team dependencies
• Capacity vs demand
• Design portfolio-level KPIs and metrics aligned to business outcomes, not just Jira activity.
• Implement roll-up reporting across multiple teams, programs, and initiatives.

Atlassian Platform Engineering

• Lead architecture and configuration of:
• Jira Software (Cloud)
• Jira Service Management (for intake where applicable)
• Advanced Roadmaps / Jira Roadmaps
• Jira Align (if applicable for strategy-to-execution alignment)
• Develop custom solutions using Atlassian Forge where native Jira capabilities are insufficient.
• Implement Atlassian Automation rules to streamline intake, status transitions, reporting updates, and executive notifications.

Stakeholder & Requirements Leadership

• Partner with VPs, Directors, Product Owners, Engineering Leaders, and Operations teams to translate business needs into Jira solutions.
• Facilitate requirements workshops with executive and senior engineering stakeholders.
• Serve as the trusted Atlassian advisor for portfolio management and enterprise workflows.

Scalability, Governance & Best Practices

• Ensure solutions are scalable, maintainable, and compliant with enterprise standards.
• Define best practices for Jira project configuration, permissions, schemas, and data hygiene.
• Provide documentation, training, and enablement for administrators and end users.

Required Skills & Expertise

Atlassian Core Expertise

• Deep hands-on expertise with Jira Cloud (Software & Service Management).
• Strong experience designing complex workflows, schemes, and issue hierarchies.
• Proven experience implementing Advanced Roadmaps / Jira Roadmaps for portfolio planning.
• Working knowledge of Jira Align or similar enterprise agile portfolio tools.

Automation & Extensibility

• Advanced experience with Atlassian Automation (rules, triggers, conditions, smart values).
• Experience building or extending Jira functionality using Atlassian Forge.
• Familiarity with REST APIs and integrations across Atlassian products.

Portfolio & Executive Reporting

• Strong experience building executive-level dashboards and reports.
• Ability to design reporting that communicates business outcomes, not just delivery metrics.
• Experience with cross-project rollups and portfolio reporting.

Enterprise Delivery Experience

• Experience delivering enterprise-scale Atlassian implementations (multi-org, multi-team).
• Ability to design solutions that balance standardization and team autonomy.
• Strong understanding of Agile, SAFe, and enterprise delivery models.

Required Experience

• 8–12+ years of experience working with Atlassian tools.
• 5+ years designing and implementing enterprise Jira solutions.
• 3+ years supporting portfolio-level or executive reporting.
• Demonstrated experience working directly with VP and executive stakeholders.

Preferred Experience

• Experience supporting AI/ML, platform engineering, or network automation teams.
• Experience in telecommunications or large-scale infrastructure organizations.
• Prior experience designing intake portals for centralized engineering organizations.
• Experience with data visualization or BI tools integrated with Jira (e.g., Power BI, Tableau).

Certifications (Preferred, Not Mandatory)

• Atlassian Certified Jira Administrator (Cloud)
• Atlassian Certified Jira Service Management Administrator
• Atlassian Certified Agile Development with Jira Software
• SAFe Agilist or SAFe Practice Consultant (SPC)
• PMP, PMI-ACP, or equivalent delivery certifications