Tier 2 Support Engineer
Minneapolis, MN, US • Posted 2 days ago • Updated 4 hours ago
Horizontal Talent
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Job Details
Skills
Summary
Job Description
Overview
The Tier 2 Support Engineer is responsible for providing advanced technical support across integrated business platforms. This role requires strong analytical skills, deep system knowledge, and the ability to collaborate with cross functional IT teams to resolve incidents, prevent disruptions, and improve the reliability of mission critical applications.Key Responsibilities
Daily Operations & Incident Management
- Log, track, and resolve incoming ServiceNow tickets ensuring timely and accurate case handling.
- Monitor the inbox for Splunk alerts and system notifications, performing appropriate corrective actions to prevent or mitigate operational impacts.
- Run sync and pending reports to proactively identify, diagnose, and address emerging system issues.
- Monitor, validate, and re?drop failed XML files, ensuring data integrity and workflow continuity.
Cross Team Collaboration
- Work closely with IT teams to troubleshoot system interactions and minimize service disruptions.
- Participate actively in agile ceremonies, including daily standups, sprint planning, refinements, sprint reviews, and retrospectives. Present Jira items and provide ongoing updates.
Technical Troubleshooting & Analysis
- Use Postman to send retriggers for OTT, Salesforce JSON, Backorders, and Missing Uploads to ensure accurate and timely system synchronization.
- Reproduce production bugs in lower environments and document detailed replication steps.
- Create comprehensive Jira bug reports outlining impact, suspected root causes, and recommended fixes.
- Identify recurring issues and propose enhancements to improve system stability, workflow efficiency, and user experience.
Nice to Have Skills & Qualifications
- Experience with SQL Developer and Microsoft SQL Server.
- Proficiency using Splunk for monitoring and log analysis.
- Strong skills in Postman for API testing, validation, and retriggers.
- Knowledge of Jira and Agile methodologies.
- Strong Excel skills for data analysis and reporting.
- Excellent communication skills, able to work effectively with both technical and non?technical users.
- Ability to prioritize and manage multiple tasks in a fastnpaced environment.
- Strong problem-solving mindset with a focus on root cause analysis.
- Willingness to learn new technologies and adapt to evolving business needs.
- Effective collaborator able to work well across diverse teams.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $29 - $60 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
- Dice Id: 10123528
- Position Id: 73178
- Posted 2 days ago
Company Info
About Horizontal Talent
Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.
We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.
Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.
Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.
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