We are seeking a Senior Salesforce Administrator with strong Copado DevOps experience to support and evolve our Salesforce platform within the Utility and Energy industry. This role is critical to ensuring Salesforce reliably supports customer operations, field services, regulatory processes, and high-availability production environments.
The ideal candidate has deep Salesforce administration expertise, experience supporting regulated environments, and a strong understanding of release management and change control using Copado.
Key Responsibilities
Salesforce Administration (Utility-Focused)
Serve as a senior administrator for Salesforce supporting:
Energy programs, billing integrations, and service requests
Configure and maintain:
Flows, validation rules, approval processes, and automation
Custom and standard objects aligned to utility business processes (e.g., service points, work orders, assets, improvement, enhancement)
Page layouts, record types, Lightning apps, and mobile configurations
Manage users, roles, profiles, permission sets, and security aligned with segregation of duties and compliance requirements
Monitor org health, data volumes, integrations, and system performance
Troubleshoot production issues, bugs, enhancement impacting service, outages, or field operations
Copado & Release Management
Administer and manage Copado DevOps across multiple Salesforce environments
Execute and coordinate deployments across:
Developer sandboxes
Integration / QA
UAT
Production
Enforce Copado best practices including:
Branching strategies
Promotion paths
User story lifecycle management
Collaborate with developers and QA to resolve deployment conflicts, regression issues, and environment inconsistencies
Support scheduled releases and emergency hotfixes, Enhancement in support of operational continuity
Utility Operations & Compliance
Support Salesforce solutions used in:
Customer account management
Energy efficiency or renewable programs
Regulatory and audit requirements
Data security, access controls, and change management policies
Maintain documentation for releases, configuration changes, and compliance reviews
Collaboration & Leadership
Act as a trusted technical partner to:
Business stakeholders
IT leadership
Developers and system integrators
Translate utility business requirements into scalable Salesforce solutions
Mentor junior administrators and promote platform best practices
Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives
Required Qualifications
8+ years of hands-on Salesforce Administration experience
5+ years Strong experience administering and deploying with Copado DevOps
Advanced experience with Salesforce Flows and declarative automation
Experience supporting large, complex, or regulated Salesforce environments
Solid understanding of Salesforce security, sharing, and data model design
Experience working in Agile / Scrum delivery models
Excellent communication, documentation, and problem-solving skills
Salesforce Administrator Certification (ADM 201)
Salesforce Advanced Administrator Certification
Copado Fundamentals or Advanced Certification
Experience in utility, energy, or regulated industries
Basic understanding of Salesforce development concepts (Apex, metadata, source control)
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