Job Description
A growing company in the wholesale distribution industry is seeking a Help Desk / IT Support Specialist to provide technical support and ensure smooth day-to-day operation of internal systems. This role focuses on troubleshooting hardware, software, and network issues while delivering reliable support across a Microsoft-based technology environment.
You'll work closely with employees across departments to resolve technical issues, support system deployments, and maintain secure and efficient IT operations.
Required Skills & Experience
4+ years of experience in IT support, help desk, or technical support roles
Strong experience supporting Microsoft environments (Windows, Microsoft 365, Active Directory)
Experience troubleshooting hardware, printers, networking, and desktop applications
Familiarity with ticketing systems and incident management processes
Understanding of basic networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting)
Experience supporting users in a fast-paced business environment
Technical & Collaboration Breakdown
50% Help Desk Support & Ticket Resolution
20% System Administration & Microsoft Environment Support
20% Cross-Department Support & User Training
10% Documentation, Asset Management & Process Improvement
Daily Responsibilities
Respond to and resolve help desk tickets related to hardware, software, and network issues
Provide support for Windows workstations, Microsoft 365 applications, and Active Directory accounts
Troubleshoot connectivity issues including VPN, Wi-Fi, printers, and network access
Set up and configure new employee workstations, user accounts, and system permissions
Document troubleshooting steps and maintain accurate ticket records
Assist with system updates, patches, and device management
Support employees with Microsoft tools including Outlook, Teams, SharePoint, and Excel
Collaborate with IT and operations teams to resolve escalated technical issues
Technology Environment
Operating Systems: Windows 10/11
Productivity Tools: Microsoft 365 (Outlook, Teams, Excel, SharePoint)
Identity & Access: Active Directory, Azure AD
Hardware: Laptops, desktops, printers, barcode scanners
Networking: VPN, Wi-Fi, basic LAN troubleshooting
Support Tools: Help desk ticketing systems, remote desktop tools
The Offer
You will receive a competitive compensation package that includes:
- Medical, Dental, and Vision Insurance
- PTO
- Discretionary Annual Bonus
Applicants must be authorized to work in the United States on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 868381
- Posted 1 day ago
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