ServiceNow CMDB ITOM Developer || Glen Allen, VA

Position: ServiceNow CMDB ITOM Developer
Location: Glen Allen, VA (Onsite)
Duration: 12+ Months

Job Description

We are seeking an experienced ServiceNow CMDB ITOM Developer to support enterprise IT Operations Management (ITOM) initiatives. The ideal candidate will have strong hands-on experience in CMDB architecture, Discovery, Service Mapping, Event Management, and ITOM implementation. The candidate will be responsible for enhancing the CMDB, ensuring data accuracy, automating infrastructure discovery, and integrating ServiceNow with enterprise monitoring and cloud platforms.

Responsibilities

• Design, develop, and maintain ServiceNow CMDB and ITOM solutions.
• Configure and implement Discovery, Service Mapping, Event Management, and MID Servers.
• Develop and maintain CMDB data models, CI relationships, and reconciliation rules.
• Improve CMDB health by implementing Identification and Reconciliation Engine (IRE) best practices.
• Integrate ServiceNow with cloud platforms, monitoring tools, and third-party applications using REST/SOAP APIs.
• Configure Discovery schedules, credentials, patterns, probes, and sensors.
• Build custom workflows, Flow Designer solutions, Business Rules, Script Includes, Client Scripts, UI Policies, and Catalog Items.
• Troubleshoot Discovery failures, CMDB synchronization issues, and integration problems.
• Collaborate with infrastructure, networking, cloud, and application teams to onboard Configuration Items (CIs) into the CMDB.
• Develop dashboards and reports to monitor CMDB health, Discovery status, and ITOM performance.
• Follow Agile/Scrum methodologies and participate in sprint planning, code reviews, and production support.

Required Skills

• 6+ years of ServiceNow development experience.
• 4+ years of hands-on experience with ServiceNow CMDB and ITOM.
• Strong experience with:
  • CMDB Architecture
  • Discovery
  • Service Mapping
  • Event Management
  • MID Server Configuration
  • Identification & Reconciliation Engine (IRE)
  • CMDB Health Dashboard
• Experience developing Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, IntegrationHub, and Catalog Items.
• Strong JavaScript and ServiceNow scripting expertise.
• Experience integrating ServiceNow with enterprise applications using REST and SOAP APIs.
• Knowledge of Windows, Linux, VMware, network devices, and cloud infrastructure (AWS/Azure/Google Cloud Platform).
• Experience with ITIL processes including Incident, Change, Problem, Asset, and Configuration Management.
• Strong troubleshooting, analytical, and communication skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS Discovery and/or CMDB).
• Experience with Cloud Discovery and Service Graph Connectors.
• Experience with Event Management, Orchestration, and Automation.
• Financial Services or Insurance domain experience is preferred.

Primary Skills

• ServiceNow CMDB
• ServiceNow ITOM
• Discovery
• Service Mapping
• Event Management
• MID Server
• JavaScript
• REST/SOAP APIs
• CMDB Health
• IRE
• Flow Designer
• IntegrationHub