Quantum World Technologies Inc.
Quantum World Technologies Inc.

Technical Support Engineer

Bellevue, WA, US • Posted 9 hours ago • Updated 7 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT Operations
  • Computer Hardware
  • Collaboration
  • Network
  • Documentation
  • Customer Satisfaction
  • Technical Support
  • Service Desk
  • Remote Support
  • Incident Management
  • Management
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft SharePoint
  • Sharepoint Online
  • Microsoft Windows
  • Operating Systems
  • Active Directory
  • Identity Management
  • Problem Solving
  • Conflict Resolution
  • Communication

Summary

Job Title: Technical Support Engineer
Location: Bellevue, WA
Employment Type: Full-Time
Work Schedule: Night Shift

Job Summary

We are seeking a skilled and customer-focused Technical Support Engineer to provide technical assistance and IT support to end users. The ideal candidate should have experience in incident management, Microsoft Outlook, SharePoint, and Microsoft 365 applications, along with strong troubleshooting and communication skills.

The candidate will be responsible for resolving technical issues, managing support tickets, troubleshooting application-related problems, and ensuring smooth day-to-day IT operations during the night shift.

Key Responsibilities

  • Provide technical support to end users for hardware, software, and application-related issues.
  • Manage and resolve incidents and service requests within defined SLAs.
  • Troubleshoot Microsoft Outlook issues, including email access, configuration, and connectivity.
  • Provide support for SharePoint, including access permissions, document libraries, and collaboration issues.
  • Assist users with Microsoft 365 applications and services.
  • Monitor, prioritize, and manage support tickets through incident management tools.
  • Perform basic troubleshooting for Windows operating systems and network connectivity.
  • Escalate complex technical issues to the appropriate support teams.
  • Maintain proper documentation of incidents, resolutions, and troubleshooting steps.
  • Provide timely updates to users and ensure customer satisfaction.

Required Skills

  • Experience in Technical Support, IT Support, Service Desk, or Desktop Support.
  • Strong knowledge of Incident Management and Ticket Management.
  • Hands-on experience with Microsoft Outlook and Office 365.
  • Good understanding of SharePoint and SharePoint Online.
  • Knowledge of Windows operating systems.
  • Basic understanding of Active Directory and user account management.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently during night shifts.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90999956
  • Position Id: 2026-48238
  • Posted 9 hours ago
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