IT Design Tech

WHAT LJA HAS TO OFFER

LJA is offering an exciting opportunity that will allow you to reach your full career potential. The structure of our organization is designed to amplify your capabilities while gaining the benefits of being an employee-owner. What truly sets this opportunity apart is the chance to collaborate every day with dedicated, skilled, and supportive leaders. Whether you are in the office, in the field, or behind the scenes, working at LJA gives you the chance to grow through hands-on experience and exposure to a broad range of clients and services.

WHAT MAKES LJA DIFFERENT

At LJA, our employee-owners take pride in their work and their workplace. We're guided by leaders who foster a culture of respect, collaboration and a shared vision of success. Our difference is evident in the experiences and opportunities we provide:

• Employee-owned. Client-focused
• Employee Stock Ownership Plan (ESOP)
• Consistently ranked as a Top Workplace
• Internal recruitment team, in-house training, and a marketing department specific to our industry
• We celebrate flexibility, allowing every team and office to lead with their proven approach
• Our culture champions continuous learning and personal growth
• We believe success comes through constant evolution and communication
• We are passionate about having fun and making money, all while creating impact

POSITION OVERVIEW: As an IT Design Technician at LJA Business Solutions, You will be responsible for being the first line of support for our production staff, providing expert troubleshooting for Autodesk software (primarily Civil 3D/AutoCAD) and ensuring the integrity of our digital design standards. The primary objective is to maximize efficiency and decrease productivity downtime for our engineering and design teams.

A TYPICAL DAY MIGHT INCLUDE:

• Serve as the initial point of contact for technical issues related to software features, errors, and digital workflows for design and engineering teams.
• Provide specialized assistance and troubleshooting support for key CAD and design applications (e.g., AutoCAD, Civil 3D, and related products).
• Assist in the maintenance, updating, and quality control of design standards (blocks, templates, details) to ensure accuracy and consistency across all LJA sectors.
• Act as a technical liaison, coordinating with the Digital Design Manager to address recurring software issues and maintain consistent firm-wide workflows.
• Maintain personal technical proficiency by staying current with new software releases and participating in professional development.

REQUIRED EDUCATION/LICENSE/CERTIFICATIONS:

• Associate degree and/or equivalent work experience.

REQUIRED QUALIFICATIONS:

• 8+ years of experience with Autodesk software applications, especially AutoCAD and Civil 3D
• Experience with supporting users with Autodesk software-related issues.
• Efficiency in Microsoft 360 products.
• Ability to prioritize technical support issues efficiently to reduce end user downtime.
• Excellent customer service skills and strong critical thinking skills
• Office work and some travel between offices for required tasks.
• Primarily desk work, but in-person appearances for training or support will be required

IDEALLY, YOU SHOULD ALSO HAVE:

• Ability to multitask and work independently.
• Strong verbal and written communication skills

LEVEL UP WITH LJA

At LJA, we're 100% employee-owned. This drives results, rewards ambition and supports long-term success for every team member. With almost 100 locations and 3,000+ employee-owners (and growing), we're building something big! We want you to be part of it. Your future grows here.

• Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year's.
• Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.
• Family Support: Paid maternity and parental leave to help you focus on what matters most.
• Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.
• Referral Bonuses: Know great talent? Get rewarded for helping us grow.
• Community Impact: Company-sponsored volunteer days and philanthropic initiatives.
• Professional Development: Memberships to industry organizations to keep you connected and growing.
• Career Growth: Great internal mobility opportunities to advance your career.
• Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc.

To Executive Search Firms & Staffing Agencies: LJA Engineering, Inc. and its subsidiaries do not accept unsolicited resumes from any agencies that have not signed a service agreement. All unsolicited resumes will be considered LJA's property. This includes resumes submitted directly to hiring managers without contacting LJA's Human Resources Talent Department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.