Job: Business Analyst
Location: Rocky Mount, NC
Key Responsibilities
Leads discovery with business units and SMEs to understand goals, user needs, and operational challenges
Translates business concepts into clear user stories, features, workflows, acceptance criteria, and business rules
Ensures requirements are testable, unambiguous, and aligned with product outcomes and value
Identifies and resolves requirement gaps early, long before development or testing begins
Maintains clear, evolving documentation that supports iterative delivery, including requirements, process flows, acceptance criteria, and userfacing artifacts.
Partners with Development, Testing, Data, OCM/Training, and Implementation teams to ensure shared understanding
Identifies crossimpacts and dependencies across workstreams and collaborates with delivery leadership to ensure coordinated action.
Breaks down complex or ambiguous problems into structured, actionable insights
Performs end to end analysis across workflows, systems, and data to uncover root causes
Supports testing by ensuring coverage aligns with requirements and validating delivered functionality
Supports UAT planning and readiness by validating test coverage against requirements, coordinating business tester engagement, and ensuring clear acceptance criteria.
Ensures full traceability of requirements from business needs to delivered functionality
Collaborates with vendor business analysts, delivery teams, and product specialists to ensure alignment of requirements and solution intent
Works closely with Product Owners to refine features, define value, and support backlog prioritization
Focuses on user value, outcomes, and measurable business impact
Supports iterative delivery and continuous learning cycles
Required Skills & Experience
Experience as a Business Analyst, Product Analyst, or similar role
Strong analytical, investigative, and critical thinking skills
Proven ability to create clarity, structure ambiguity, and drive alignment across teams
Experience translating complex business needs into structured requirements, workflows, and acceptance criteria
Ability to independently uncover answers, resolve requirement gaps, and drive progress without waiting for direction
Strong communication skills with the ability to work across business and technical teams
Experience working in Agile, iterative, or fast paced delivery environments (preferred)
Desired Attributes
Takes ownership of problems and drives them to resolution
Highly resourceful, proactive, and persistent actively pursues answers rather than waiting
Thrives in ambiguity and brings order to incomplete, conflicting, or unclear information
Learns quickly and adapts to new business and technical domains
Recognizes patterns, asks strong questions, and uncovers issues others overlook
Builds strong relationships and communicates well with both technical and business partners
Anticipates issues before they escalate into risks
Energized by solving problems, connecting dots, and helping teams make progress
Focused on outcomes and value, not just documentation or activity
Education
Bachelor s degree in business, public administration, information systems, computer science, or a related field
Equivalent professional experience may substitute for a degree
Certifications in Business Analysis, Agile, Scrum, Product Ownership, or related areas are beneficial but not required
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