Quality Assurance Representative

Integrated Talent Strategies (ITS) is seeking a Quality Assurance Representative to work in the Temperance, MI area.  

We are seeking a Quality Assurance (QA) Representative to serve the Eastern US and Canada regions. The QA Rep will be responsible for customer support and communications, including investigating and resolving customer claims; internal quality issues and part evaluations; and assisting with purchasing and production.

• Providing metallurgical and technical service to our customers and act as the liaison between the Company and the customer
• Investigating customer complaints and/or rejections to determine the root cause and develop corrective actions
• Providing technical support to sales, operations, resource planning, and purchasing
• Conducting new part investigations and working with other departments to complete the contract review process required to successfully launch new business.
• Other duties as assigned.

Requirements

• Technical degree and/or experience in steel manufacturing.
• Quality Management System experience.
• Internal and external audit experience.
• Proficient in quality tools, mathematics, and statistics.
• Skilled in problem-solving and developing robust preventive actions.
• Some overnight travel may be required, depending on customer base being supplied.
• Metallography experience is a plus.

About Integrated Talent Strategies (ITS):

ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker. Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.