HCL Technologies Limited
Job Summary
A Smart Hands Support technician, also referred to as a Data Center Smart Hands technician, provides on-site technical support for IT infrastructure within data centers or colocation facilities. Acting as the on-site representative for remote IT teams, this position performs tasks requiring physical presence and technical proficiency beyond basic remote support. The Smart Hands Network and Telecom Technician offers on-site support for network and telecommunications infrastructure, executing installation, maintenance, troubleshooting, and configuration duties for network and telecom equipment in data centers or client locations while maintaining operational standards, timely issue resolution, and accurate documentation.
Key Responsibilities
Key responsibilities
Hardware Management: Installing, configuring, replacing, and decommissioning servers, switches, routers, and other equipment within data center racks.
Cabling and Connectivity: Managing, installing, and tracing network and power cables to ensure proper organization and connectivity.
Troubleshooting & Diagnostics: Investigating hardware, software, and network issues that require physical access.
Maintenance & Repairs: Conducting routine maintenance, hardware upgrades, and emergency repairs.
Skill Requirements
Cabling and Connectivity: Managing, installing, and tracing network and power cables, ensuring organization, labeling, and testing of connectivity.
Troubleshooting and Diagnostics: Addressing physical connectivity issues, diagnosing hardware, software, and network problems, and conducting power cycles and signal testing.
Maintenance and Repairs: Performing routine maintenance, hardware upgrades, emergency repairs, assisting with system updates, and replacing faulty components.
Other Requirements
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: hcl001APP
- Position Id: 65798-44027567
- Posted 3 hours ago
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