Title: Sr. ServiceNow Developer
Location: Reston, VA 20191 (Hybrid)
Duration: 9 Months Contract + Extension
Job Description:
Terms of Employment:
· Duration: 9 Months, W2 contract (High possibility of extension)
· Work Location: Hybrid (Reston, VA; expected on-site approximately twice a month for planning sessions)
· Candidates must reside local to DMV area
Overview:
· Join a prominent organization as a Senior ServiceNow Developer contributing to high-impact platform solutions. In this role, you will lead feature development across dedicated Customer Service Management (CSM) scoped applications servicing dual fulfiller groups. You will play a key role in expanding CSM service portals, leveraging UI Builder for workspace customizations, and connecting services to ITSM and external endpoints.
Key Responsibilities:
· Design, develop, and maintain features within ServiceNow CSM scoped applications (Contact Center and FEP Hub).
· Utilize UI Builder to customize and configure shared out-of-the-box CSM/FSM workspaces to support cohabitating applications.
· Build and enhance the unified CSM Service Portal submitter experience.
· Develop integrations between CSM modules, ITSM frameworks, and external web services using Integration Hub and custom spokes.
· Participate in Agile sprint planning (every 2 weeks) and Program Increment (PI) planning cycles.
· Collaborate with technical leads and business stakeholders to evolve application feature roadmaps across platform upgrades.
Required Qualifications:
· Minimum 5 years of hands-on ServiceNow Development experience.
· Proven experience developing within the ServiceNow Customer Service Management (CSM) module.
· Direct hands-on experience using UI Builder to configure ServiceNow Workspaces.
· Strong expertise in JavaScript, Flow Designer, Playbooks, and Service Portal development.
· Proficiency in building REST/SOAP web service integrations and navigating ITSM platform hand-offs.
· Ability to attend an in-person final round interview and work on-site in Reston, VA twice a month.
Preferred Qualifications:
· Certified Application Developer (CAD) or CSM-specific ServiceNow micro-certifications.
· Hands-on experience with ServiceNow Integration Hub and spoke development.
· Familiarity with recent ServiceNow platform releases such as Zurich or Australia.
· Experience within healthcare or related regulated industry environments.
Certifications:
· ServiceNow Developer Certification is a MUST
· ServiceNow Admin Certification - is a Plus
Sincerely,
Preetam Raj
Lead Technical Recruiter
nTech Workforce Inc.
D: EXT: 726
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