ServiceNow Solutions Architect Technical Lead

Job Title:         ServiceNow Technical Lead

Location:         Chicago, IL (preferred) or Remote (travel 1 – 2x annually)

Position:          Full-Time Direct Hire

 Join One of Chicago’s Top Places to Work!

TalentFish is casting a line for a ServiceNow Technical Lead to join a high-impact, collaborative

technology team within a large, enterprise financial services environment. This position is ideal for a ServiceNow subject matter expert skilled as a technical leader and Solutions Architect.

Join a highly respected, award-winning organization consistently ranked among Chicago’s Top Workplaces, having earned multiple honors and industry accolades. Our client has a reputation for strong leadership, employee engagement, long-term stability, and people-first culture.

Overview

The ServiceNow Technical Lead is a hands-on leadership role that will be responsible for architecting, designing, developing, and supporting ServiceNow solutions while leading a team of developers and partnering closely with business and technology stakeholders. You will play a critical role in driving platform strategy, ensuring development quality, and delivering scalable, innovative solutions aligned to business objectives.

What You'll Do

• Lead the design, architecture, development, and support of ServiceNow applications and integrations.
• Translate business and system requirements into technical designs and scalable solutions.
• Develop and enhance ServiceNow modules, workflows, and custom applications.
• Collaborate with architects, product owners, and stakeholders to define features, estimates, and delivery plans.
• Lead code reviews, enforce best practices, and ensure alignment with architectural standards.
• Mentor and guide developers, including offshore and vendor resources.
• Oversee application support, defect resolution, and production stability.
• Create and maintain architecture diagrams and technical documentation.
• Drive continuous improvement across development processes and platform capabilities.

What You’ll Bring (Qualification Requirements)

• 8+ years of hands-on ServiceNow experience.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong expertise in ServiceNow architecture, design, and development.
• Demonstrated history of long-term roles in prior employment, reflecting stability, ownership, and sustained impact.
• Experience leading teams and managing onshore/offshore resources and vendors.
• Deep knowledge of ITSM (Incident, Request, Change, Knowledge Management).
• Strong understanding of SDLC and Agile/Hybrid methodologies.
• Proven ability to translate business needs into technical solutions.

Advanced experience in two or more of the following:

• IT Asset Management (HAM/SAM)
• Security Operations (Vulnerability Response, SIR)
• Strategic Portfolio Management
• CMDB, Discovery, and Service Mapping

Certifications

• ServiceNow Certified Technical Architect (CTA)

AND/OR

• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS)

Why Consider?

• You’ll own and shape the enterprise ServiceNow strategy across a large, multi-business environment.
• Step into a true technical leadership role with influence over architecture, standards, and platform direction.
• Drive high-visibility initiatives that directly impact business operations at scale.
• Join a culture that values pragmatic innovation over bureaucracy.
• Partner with leadership that is invested in modernizing and expanding the platform.

Compensation and Employment
This role requires authorization to work in the U.S. without current or future visa sponsorship. The expected salary range for this position is $158,000 - $199,000 per year, depending on experience and qualifications. This role qualifies for full comprehensive employee benefits including medical, dental, and vision insurance, wellness plans, 401(k), PTO, professional development, and more! The salary range provided is in compliance with applicable state and federal regulations. All offers are contingent upon completion of background check, which may include reference checks, education verification, employment verification, drug testing, criminal records checks, certifications, or others compliance requirements per the client’s background check policies and applicable laws.

To ensure a high-quality and secure hiring process, all candidates will be required to complete live video interviews, identity verification and professional reference checks prior to offer.
TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity. TalentFish is committed to pay transparency and equal opportunity.