Product Engineering Writer II - ArcGIS Pro Documentation

Overview

Join the ArcGIS Pro Documentation team and help shape how users understand and apply the world's leading desktop GIS software.

We're looking for a technical writer who approaches content with precision and clarity, seeks to understand technical details, and thrives working with engineers, product managers, and others who build, deliver, and support Esri software and its user community.

In this role, you'll create and maintain a wide range of user-facing content as well as some internal documentation. You'll work closely with over 50 software development teams to gather technical details and translate them into content that helps users succeed.

Responsibilities

• Write and edit documentation for ArcGIS Pro, including:
  • Conceptual and workflow documentation
  • Tutorials
  • Settings and configuration help
  • What's New content for each release
  • Release notes
  • Licensing information
• Test software features and collaborate with colleagues to understand functionality and write effective documentation
• Identify and report software issues to development teams, then verify fixes through testing
• Occasionally contribute to or review documentation for other Esri products, such as ArcGIS Drone2Map, AllSource, and Reality Studio (among others)
• Respond to user feedback on documentation and make updates or improvements as needed
• Produce screen-capture videos to demonstrate software functionality or tutorial workflows

Requirements

• 2+ years of experience with GIS concepts and workflows
• Background in technical or academic writing
• Strong attention to detail and ability to write clearly for a technical audience
• Comfortable managing multiple tasks and working both independently and collaboratively in a fast-paced setting
• Portfolio submission: writing samples of your recent work
• Bachelor's degree in Geography, GIS, or related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Experience with GitHub or docs-as-code workflows
• Familiarity with Esri products, especially ArcGIS Pro
• Understanding of Agile development processes, particularly Scrum
• Ability to produce screen capture videos
• Experience writing blog content
• Master's degree in Geography, GIS, or related field

#LI-RC2

Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$74,880-$124,800 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.

If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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