Tier 1 IT Service Desk Technician

Colorado Springs, CO, US • Posted 15 hours ago • Updated 3 hours ago

Contract W2

On-site

USD $23.00 - 26.00 per hour

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Tier 1
Repair
Computer Hardware
Teamwork
Collaboration
Research
Customer Engagement
Issue Tracking
Leadership
HIPAA
Critical Thinking
Conflict Resolution
Problem Solving
Documentation
Customer Service
Writing
Organizational Skills
Management
Computer Science
Training
Service Desk
Remote Support
Microsoft
Operating Systems
Microsoft Office
Active Directory
Identity Management
Virtual Private Network
Mapping
Printers
Microsoft Windows
Cloud Computing
Network
Wireless Communication
Internet Security
Privacy
Microsoft Azure
VoIP
PBX
Mobile Device Management
QuickBooks
Sage
Finance
SPAM
Remote Desktop

Summary

SNI Technology's client located in Colorado Springs, CO, is seeking to hire a talented Tier 1 IT Service Desk Technician for an exciting, full-time, 2-month (temporary) contract position. Please note this is a fully onsite position and work from home/remote work options will not be provided while on contract.

General Purpose
Install, maintain, and repair customer approved hardware and software; provide first-level technical and troubleshooting assistance to customer incidents and requests, all in a manner that builds customer trust and confidence in the organization.

Essential Duties and Responsibilities:

Builds teamwork and company culture by being positive, professional, collaborative, and ethical
Basic troubleshooting, researching, implementing & optimizing resolutions to customer incidents and requests.
Provides remote & onsite technical assistance and training to client end users.
Provides excellent customer service to clients and communicates effectively with clients via email, phone and ticketing system.
Escalates work to leadership and/or higher-level tech when assigned work cannot be resolved in a timely manner.
Accurately documents work performed, customer interaction and time worked in Ticketing System. Closes tasks & tickets timely.
Creates and maintains client documentation in the document retention system.
Recognizes opportunities to improve clients' technical environment, the organization's technical environment & business practices and procedures. Communicates improvements to leadership.
Consistently meets utilization goals.
Follows best practices in accordance with security guidelines, CMMC and HIPAA to protect client and the company data and passwords.
Performs on-call duties as required in the on-call rotation.
Drives company owned vehicle when going onsite to a client's location or conducting other company business.
Performs all other duties as assigned.

Job Qualifications
Knowledge, Skills, and Abilities:

Basic working knowledge & troubleshooting experience in technical tools outlines in the Experience section.
Knowledge of how an IT ticketing environment operates
Basic critical thinking, problem solving & technical troubleshooting skills (required)
Strong documentation skills (required)
Excellent customer service skills (required)
Ability to communicate effectively, both orally and in writing (required)
Strong ability to embrace & gain competence in new technologies (required)
Ability to adapt to changes in task priorities (required)
Organizing & time management skills (required
Ability to build strong working relationships internal and external to the organization (required)
Ability to apply common sense understanding to carry out instructions furnished in written or oral form
Ability to perform all duties and responsibilities in a timely and effective manner in accordance with policies, programs, and guidelines to achieve the overall objectives of the position

Education or Formal Training

Associate degree in Computer Science or related field, or equivalent combination of related education and experience
A+ Technology Certification or equivalent combination of related training and experience
Other relevant certifications are an advantage

Experience Required:

Minimum of 2 years' IT experience
Service Desk and remote support experience
1 year of experience working with:

Microsoft & Apple operating systems
Microsoft 365 cloud services
Microsoft Office Applications
Active Directory User Management
G-Suite Administrative Console
VPN Client
Mapping Server File Share Drives
Printers/Scanners
Windows/Mac Applications
Desktop Setups

Basic working-level experience with the following:
- Private & public cloud environments
- Network troubleshooting
- Wireless
- Internet security & data privacy policies
- Azure
- VoIP and PBX systems
- User and Server File Restores
- Mobile device management
- Camera system infrastructure
- QuickBooks, Sage, or other financial applications
- Vendor RMAs (Warranty Process)
- Other client business specific technology
- Email trace & spam filters
- Remote Desktop
Experience working in a fast-paced, high pressure work environment with multiple time critical tasks simultaneously (required).
Must have a valid Colorado Driver's License with a clean driving record and background checks (required).

Compensation Range
The compensation for this position is in the range of $23 to $26 per hour during the 2-month contract duration of the assignment. Please note your actual pay rate will be determined based upon your skills, knowledge, and abilities, including work experience - please talk with your recruiter to learn more.

#SNIT

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: snibot
Position Id: 391707
Posted 15 hours ago

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