Salesforce Lead with Agentforce

Job Title: Salesforce Lead with Agentforce

Location: Clinton NJ

Duration: / Term: 6+ months

Job Description:

Experience Desired: 14+ Years

Job Description:

We are looking for a highly experienced Salesforce Architect in designing and delivering enterprise-scale Salesforce solutions. The role requires strong architectural ownership across Service Cloud implementations, with deep expertise in Agentforce and Messaging for In-App and Web (MIAW). The architect will be responsible for defining end-to-end architecture, ensuring scalability, security, and alignment with business and client standards.

Job Responsibilities:

• Own and define the end-to-end Salesforce architecture, covering Service Cloud, Agent force, and digital engagement channels including MIAW.
• Design scalable, secure, and high-performance Salesforce solutions aligned with enterprise and client architecture standards.
• Lead architecture decisions across data models, integrations, security, automation, and user experience.
• Define architectural patterns and best practices for Agentforce-driven agent workflows and AI-enabled service capabilities.
• Architect and govern Messaging for In-App and Web (MIAW) implementations, including routing, omni-channel strategies, and agent capacity models.
• Provide technical leadership and design guidance to development teams, reviewing designs and code for architectural compliance.
• Collaborate with business stakeholders, product owners, and enterprise architects to translate business requirements into architectural blueprints.
• Define and govern integration architecture using APIs, middleware, event-driven patterns, and Salesforce-native capabilities.
• Ensure adherence to Salesforce security, access management, and compliance standards, including least privilege and data protection.
• Participate in release planning, risk assessments, and architectural reviews across the delivery lifecycle.

Required Experience:

• 14+ years of overall software development experience, with 10 12 years dedicated exclusively to Salesforce architecture, design, and development.
• Strong hands-on background with Service Cloud, Agentforce, and Messaging for In-App and Web (MIAW).
• Extensive hands-on expertise in Salesforce platform technologies, including Apex, Visualforce, Lightning Web Components (LWC), and Aura.
• Proven track record in architecting, designing, and delivering complex Salesforce solutions aligned with enterprise-scale requirements.
• Strong experience in Salesforce administration, configuration, and customization, ensuring scalable, secure, and maintainable implementations.
• Deep understanding of Salesforce best practices, governor limits, security model, and compliance standards.
• Significant experience integrating Salesforce with enterprise applications and external systems using APIs and middleware.
• Demonstrated ability to lead technical teams, perform solution reviews, and guide development using Salesforce architectural principles.
• Strong analytical, problem-solving, and communication skills, enabling effective collaboration with business and technical stakeholders.
• Salesforce Certified Platform Developer I & II, reinforcing deep platform expertise.
• Salesforce Certified Lightning Experience Specialist certification.

Key Skills:

Salesforce Architecture, Agentforce, MIAW, LWC