FIRCOSOFT Application Consultant

Phoenix/Charlotte/Plano/Boston/Johnston Hybrid

Long term contract

Role Summary

The Fircosoft Application Specialist is responsible for the implementation, support, configuration, and optimization of the Fircosoft suite (primarily Firco Continuity) used for sanctions screening and compliance monitoring within enterprise banking systems. The role ensures high availability, regulatory compliance, and efficient processing of financial transactions.

Key Responsibilities

1. Application Support & Operations

• Provide end-to-end production support (24x7 environment) for Fircosoft applications.
• Act as Level 2 / Level 3 support, troubleshooting issues escalated from Level 1 help desk.
• Perform root cause analysis and coordinate with vendor (Level 4) for issue resolution when needed.
• Monitor application health, queues, and processing flows (e.g., MQ, Kafka, batch jobs).

2. Sanctions Screening & Transaction Processing

• Support screening of Wire, ACH, and payment messages against sanctions lists.
• Ensure timely processing and decisioning of alerts generated by Firco Continuity.
• Assist in investigation workflows for flagged transactions and escalation handling.

3. Configuration & Rule Management

• Configure and maintain:
• Screening rules
• Sanctions/watch lists
• Filtering parameters
• Support tools such as:
• Firco Utilities for rule/list management
• Live Services for impact analysis and rule testing
• Optimize rules to reduce false positives and improve screening accuracy.

4. Monitoring & Performance Management

• Perform daily monitoring and health checks of application and infrastructure components.
• Track:
• System performance (CPU, memory, queues)
• Error queues and failed transactions
• Execute scheduled restarts and operational maintenance activities

5. Incident & Change Management

• Handle incidents, service requests, and problem tickets via ITSM tools.
• Support deployments, upgrades, and patching activities.
• Participate in release validation and production readiness checks.

6. Collaboration & Stakeholder Engagement

• Work closely with:
• AML/Sanctions business teams
• Compliance and audit teams
• Infrastructure and cloud teams
• Coordinate with vendors (LexisNexis / Fircosoft) for enhancements and issue resolution.

Required Skills & Qualifications

Technical Skills

• Hands-on experience with:
• Firco Continuity (mandatory)
• Fircosoft Suite (Trust, WLM preferred)
• Knowledge of:
• Payment systems (SWIFT MT/MX, Wire, ACH)
• Messaging (MQ, Kafka)
• Databases (SQL, Oracle)
• Familiarity with cloud platforms (AWS/Azure) and monitoring tools (e.g., Datadog).
• Familiarity with Linux scripting.