Senior Business Analyst

Senior Business Analyst, Pega (11+ Years Experience)

Employment Type: Full-time (Contract W2 only)

About the Role

We are looking for a Senior Business Analyst with deep Pega expertise to lead requirements, process design, and solution definition for enterprise-scale BPM and case management programs. You will act as the bridge between business stakeholders and Pega technical teams, shaping how case types, workflows, decisioning, and customer journeys are designed and delivered on the Pega Platform.

Key Responsibilities

Requirements & Analysis

• Lead discovery workshops with business, operations, compliance, and IT stakeholders to elicit, analyze, and document business and functional requirements
• Translate business needs into Pega-aligned artifacts: case lifecycle designs, user stories, acceptance criteria, and process flows
• Perform gap analysis, fit-gap assessments, and impact analysis for new and existing Pega applications
• Maintain requirements traceability from business objectives through design, build, and testing

Pega Solution Design

• Define case types, stages, steps, SLAs, data models, and integration touchpoints in collaboration with Lead System Architects (LSAs)
• Contribute to Pega Customer Decision Hub (CDH), decisioning strategies, and business rules design where applicable
• Apply Pega best practices, including Directly Capture Objectives (DCO), the Align, Build, and Deploy approach, and reusable component design
• Support UI/UX design decisions to ensure intuitive user portals and case worker experiences

Delivery & Agile Leadership

• Own the product backlog: write, groom, and prioritize epics and user stories in Agile/Scrum or SAFe environments
• Partner with Product Owners, Scrum Masters, and architects in sprint planning, refinement, and demos
• Support UAT planning and execution, defect triage, and go-live readiness
• Produce clear documentation: BRDs, FRDs, process maps (BPMN), wireframes, and user guides

Stakeholder & Team Leadership

• Mentor junior and mid-level business analysts
• Manage stakeholder expectations, escalate risks and dependencies, and drive decisions to closure
• Support change management, training, and adoption activities

Required Qualifications

• 11+ years of overall experience as a Business Analyst, with 5+ years on Pega implementations
• Hands-on experience with Pega Platform (v8.x or Infinity), including Case Management, Constellation/UI concepts, data modeling, and business rules
• Proven track record on at least 2–3 end-to-end Pega projects from requirements through go-live
• Strong knowledge of BPM, BPMN 2.0, process modeling, and workflow automation
• Expertise in Agile methodologies (Scrum/SAFe) and tools such as JIRA, Confluence, Azure DevOps
• Experience writing detailed user stories, acceptance criteria, and test scenarios
• Working knowledge of integrations: REST/SOAP APIs, connectors, and service definitions
• Excellent facilitation, communication, and stakeholder management skills
• Domain experience in one or more of: Banking & Financial Services, Insurance, Healthcare, Telecom, or Public Sector

Preferred Qualifications

• Pega Certified Business Architect (PCBA) or Pega Certified System Architect (CSA); Senior System Architect (CSSA) is a plus
• Experience with Pega CDH, Pega Customer Service, Pega Claims, or Pega Smart Dispute
• Familiarity with SQL, data analysis, and reporting tools
• CBAP, PMI-PBA, or SAFe certifications
• Exposure to DevOps/CI-CD in Pega environments
• Experience with offshore/onshore delivery models

Core Competencies

• Analytical and structured problem-solving
• Strong written and verbal communication
• Ability to simplify complex processes for technical and non-technical audiences
• Ownership, attention to detail, and comfort operating in ambiguity
• Leadership without authority across cross-functional teams