Dynamics 365 Consultant - Remote (Harrisburg, PA)

Hi,

we are immediately looking for Dynamics 365 Functional Consultant _ Remote (Harrisburg, PA) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume

Position 1: Dynamics 365 Functional Consultant

Location: Remote (Harrisburg, PA)

Job Description:

• The Customer Engagement Discovery Lead is responsible for leading requirements gathering and solution blueprinting for a public-sector customer engagement modernization initiative. This role shapes a cohesive target design for Dynamics 365 Customer Service, Power Pages self-service portal, voice/IVR contact center capabilities, and governed Generative AI (Copilot/agent assist) while ensuring alignment with public-sector security, privacy, accessibility, records retention, and audit requirements

Required Qualifications

• 8+ years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.
• Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.
• Hands-on functional/architectural capability with:
• Dynamics 365 Customer Service
• Self-service portals (Power Pages or equivalent)
• Voice/IVR contact center design and routing concepts
• Practical GenAI/Copilot use cases with governance considerations
• Strong understanding of security and privacy fundamentals (least privilege, audit trails, data minimization).

Preferred Qualifications

• Experience in government environments with one or more of:
• Accessibility standards (e.g., Section 508/WCAG)
• Records retention / public records / eDiscovery considerations
• Identity standards (SSO, MFA, federation)
• Data classification and PII handling requirements
• Familiarity with responsible AI governance practices, risk assessment, and evaluation methods.

Position: 2

We are immediately looking for Customer Engagement  Technical Consultant _ Remote (Harrisburg, PA) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume

Position: Customer Engagement  Technical Consultant) — D365, Power Pages, Voice/IVR, Generative AI

Location: Remote (Harrisburg, PA)

Job Description:

• The Customer Engagement Discovery Technical Consultant supports a public-sector customer engagement modernization initiative by delivering hands-on prototyping and technical validation during the requirements and solution blueprint phase. Working closely with the Customer Engagement Discovery Lead and functional consultants, this role rapidly develops proof-of-concepts (POCs), prototypes, and technical spikes across Dynamics 365 Customer Service, Power Pages, voice/IVR, and governed Generative AI (Copilot/agent assist).
• The successful candidate will validate technical feasibility, confirm integration touchpoints and security patterns, and produce decision-ready technical artifacts that reduce delivery risk and accelerate build readiness—while aligning with public-sector requirements for security, privacy, accessibility, records retention, and auditability.