Validation and DocuSign Application Specialist

Role: Validation CSV and DocuSign Application Specialist

Job Location- Remote
Duration: 12+ Month

This role is to support the migration, enterprise configuration, integrations, and ongoing platform support in a validated environment.

Required Experience & Qualifications

• 7+ years of experience supporting enterprise eSignature platforms, with strong hands-on DocuSign experience

Deep expertise in:

• DocuSign Templates, PowerForms, Workflows, APIs, and Reporting
• DocuSign Admin Console and account configuration
• Experience integrating DocuSign using:
• REST APIs
• JSON, XML (XSD/XSLT knowledge preferred)
• Experience configuring SSO (SAML 2.0 / OAuth) for enterprise applications
• Strong experience working in validated environments (21 CFR Part 11) — mandatory
• Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis
• Hands-on experience with incident, problem, and change management tools (e.g., ServiceNow)
• Strong troubleshooting and root-cause analysis skills
• Ability to work directly with business stakeholders and resolve issues within defined SLAs

Tools, Technologies & Skills

• DocuSign eSignature (Admin, Templates, APIs, Reporting)
• DocuSign REST APIs
• XML, XSD, XSLT, JSON
• Microsoft Power Automate / Power Platform
• ITIL-based tools (ServiceNow – Incident, Change, Problem)
• Advanced Excel skills (data analysis, reporting)
• SSO technologies (SAML, OAuth)
• Enterprise integration patterns

Nice-to-Have

• Experience with DocuSign CLM
• Experience migrating from Adobe Acrobat Sign to DocuSign
• Exposure to GxP systems beyond Part 11