Technical Business Analyst

Dallas, TX, US • Posted 25 days ago • Updated 15 days ago

Contract W2

On-site

Depends on Experience

SpringPoint Technologies

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Job Details

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Summary

Senior IT Business Analyst – ServiceNow

Remote in a 200 mile radius of Oklahoma City, OK

Job Summary

The Senior IT Business Analyst – ServiceNow plays a critical role in supporting and advancing an enterprise ServiceNow platform. This position partners closely with business stakeholders, Application Development teams, and ServiceNow platform teams to define, document, and translate business needs into scalable, high-quality ServiceNow solutions.

This individual will be responsible for driving requirements across ServiceNow modules, ensuring alignment between business objectives and platform capabilities, and supporting the full solution lifecycle.

Key Responsibilities

ServiceNow Business Analysis & Platform Enablement

Serve as a primary business analysis lead for initiatives leveraging the enterprise ServiceNow platform
Partner with business stakeholders to understand operational needs, strategic objectives, and desired outcomes supported by ServiceNow
Collaborate closely with ServiceNow Application Development and Platform teams to translate business requirements into functional and technical requirements
Evaluate enhancement requests and new use cases to ensure alignment with platform standards and enterprise roadmap

Requirements Elicitation & Documentation

Lead end-to-end requirements gathering using best-practice techniques including workshops, interviews, process modeling, user stories, use cases, and workflow analysis
Document current-state and future-state business processes, identifying gaps and opportunities for ServiceNow automation and optimization
Develop high-quality artifacts including business requirements, functional specifications, user stories, and acceptance criteria
Maintain traceability across business, functional, and technical requirements

Solution Design & Delivery Support

Translate business needs into ServiceNow functional and configuration requirements consumable by developers and administrators
Participate actively in solution design reviews to ensure proposed configurations meet business needs and platform best practices
Support evaluation of solution options, including platform enhancements and integrations
Partner with architects and development teams during build and deployment phases
Develop an understanding of cost, effort, and value tradeoffs related to ServiceNow solution options

Required Experience & Qualifications

8+ years of experience as a Business Analyst supporting enterprise technology solutions
3+ years of experience working within a ServiceNow enterprise environment
Proven experience partnering with ServiceNow developers, platform administrators, and application development teams
Strong ability to translate business needs into ServiceNow functional and technical requirements
Experience in business process transformation, workflow automation, and system re-engineering
Excellent stakeholder engagement, facilitation, and communication skills

Education

Bachelor’s degree in Information Technology, Business, Analytics, or equivalent experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTPlDRnNdF2ShB0
Position Id: 5747
Posted 25 days ago

Company Info

About SpringPoint Technologies

SpringPoint Technologies is an award-winning Staffing and IT Managed Services firm. We take time to understand our clients' businesses, marrying their unique challenges and goals with the right professionals and right technologies. Our services are provided from our Staffing and Managed Services practices: SpringPoint's Staffing team is a proven provider of highly qualified technical and non-technical professionals servicing Contract, Contract to Hire, and Direct Hire opportunities. Our team maintains exclusive relationships with leading professional resources - including those who aren't actively searching. Through our intense screening process, we filter for quality individuals and place them in the right position - for both the candidate and the client. SpringPoint's Managed Services takes a proactive 24X7 business first approach to IT support for your small to mid-sized business. Whether you have 5 or 500 PCs, our team provides you with the support you need when you need it. We use our enterprise level experience, industry knowledge and certifications to keep your systems safe and performing at their best, all for a fixed monthly fee. Services include: 24X7 Server and Desktop support, Help Desk, Backup, Security, Cloud Computing, Hosted Exchange, and Office 365.

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