Tier 1 Help Desk Analyst

Richardson, TX, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
12 Months
On-site
Up to $24/hr
Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

  • help desk
  • support
  • active directory

Summary

Job Title: IT Help Desk Analyst
Work Location: Richardson, TX
Duration: 1 year contract with option to extend
Education/Experience Required: 2+ years of experience
Job Description & Responsibilities :

  • Answers and documents all help desk calls related to specific software applications for assigned area.
  • Provides end-user support for specific software applications
  • Answers and documents all help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with some hardware issues.
  • Creates and terminates new users in Active Directory related to specific software applications.
  • Creates and updates user security access.
  • Monitors servers and users to ensure that the systems are operational.
  • Informs Information Technology Services of any operational problems.
  • Conducts system maintenance on network.
  • Reviews software literature for any software updates and upgrades.

Skills & Qualifications :

  • Years' Experience Required: 2+
  • Education Requirements: HSD
  • Systems/Software Proficiencies: Active Directory, Help Desk ticketing systems
  • Troubleshooting Windows, Outlook/365, Web browsers, and hardware.
  • Strong focus on customer service and communication skills (exceptional).
  • Ability to ramp-up and quickly adapt.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Routine reporting and data integrity.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10156848
  • Position Id: 9010387
  • Posted 3 hours ago
Contact the job poster
SK

Sanjay Khatri

Recruiter @ Paladin Consulting, Inc.
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