Business Analyst II

League City, TX, US • Posted 2 days ago • Updated 3 hours ago
Full Time
On-site
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Fitment

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Job Details

Skills

  • Help Desk
  • Clarity
  • Business Process
  • Workflow
  • Quality Assurance
  • ROOT
  • Business Analysis
  • Conflict Resolution
  • Problem Solving
  • Attention To Detail
  • Management
  • Communication
  • Annuities
  • Insurance
  • Financial Services
  • Continuous Improvement

Summary

Be the problem-solver behind smoother processes and better outcomes
Are you someone who loves digging into business challenges, connecting the dots, and helping teams work smarter? We're looking for a Business Analyst II to join our Annuity Help Desk team, where you'll play a key role in improving processes, resolving issues, and ensuring our stakeholders get the support they need.
In this role, you won't just analyze problems, you'll help shape solutions. You'll work closely with business stakeholders, technology teams, and delivery partners to turn questions and challenges into clear, actionable outcomes that keep operations moving forward.
Why This Role Matters

You'll be at the center of day-to-day operations, helping resolve production issues, improve workflows, and identify opportunities to make things better. Your ability to translate business needs into clear requirements directly impacts efficiency, service quality, and the overall success of our annuity operations.
What You'll Do

Drive clarity and solutions
  • Develop a strong understanding of annuity business processes, workflows, and available data to help stakeholders clearly define needs and desired outcomes
  • Translate business problems into clear, actionable requirements and acceptance criteria
Be the connector across teams
  • Serve as a liaison between business stakeholders, technology partners, and delivery teams
  • Align priorities, scope, and expectations to ensure successful outcomes
Own issue intake through resolution
  • Manage production issues, enhancements, and distributor requests from intake to completion
  • Assess and communicate business impact, urgency, and risk to support prioritization
Keep everyone informed and aligned
  • Communicate updates to scope, timelines, and deliverables clearly and proactively
  • Manage stakeholder expectations with no surprises
Deliver quality and accuracy
  • Partner with QA and delivery teams to validate solutions before release
  • Ensure outcomes align with documented business needs and expectations
Investigate and improve
  • Analyze processes and data to identify root causes and drive resolution
  • Triage issues to the appropriate teams and follow through to resolution
  • Identify trends, recurring issues, and opportunities for improvement or automation
Support stakeholders with confidence
  • Respond to inquiries promptly and professionally
  • Translate complex concepts into clear, non-technical language
What You Bring
  • Bachelor's degree or equivalent experience
  • 4 to 6 years of experience in business analysis, operations support, or a related field
  • Strong problem-solving skills and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent communication skills with the ability to influence and build trust
  • Experience working with cross-functional teams
What Helps You Stand Out
  • Experience in annuities, insurance, or financial services
  • Experience supporting production environments, help desks, or operational support teams
What Success Looks Like
  • Stakeholders feel confident and informed
  • Issues are resolved efficiently and accurately
  • Processes continuously improve over time
  • You proactively identify opportunities others might miss
Why You'll Love Working Here

You'll be part of a collaborative team where your ideas matter, your work has real impact, and continuous improvement isn't just encouraged, it's expected.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTX1542e5
  • Position Id: 3088-1
  • Posted 2 days ago

Company Info

About American National Insurance Company

Since 1905, American National Insurance Company, founded and headquartered Galveston, Texas, has successfully managed a broad portfolio of insurance and financial products and services, to deliver on our promise to be there for our clients and communities when they need us most.

Our legacy is built on our FIRST values: financial strength, integrity, respect, service and teamwork. More than a century later, we continue to deliver products, services and a work culture that provide a sense of security to our clients and employees.

American National’s future is bright, thanks to new partnerships and ventures in diverse growth products aimed to leverage our full potential and become a leading provider in life, annuity and property and casualty insurance and services.

In our own community, American National is committed to fostering a culture that welcomes diverse talents and perspectives and uses varied insights to make us better. We value the creativity and vitality that an inclusive workforce creates and strive to embrace what makes each of us unique.

We place our values "FIRST" in all we do.

All of our values affect one another. If we do not have financial strength, we lose the trust and respect of our clients through lack of service and teamwork.

Financial Strength - We are all dedicated to financial stability and profitable growth to honor our promises to our insureds, to create opportunities for our employees and business partners, and to provide a fair return to our shareholders.

Integrity - Do what's right. Always! We adhere to and place great importance on ethics, integrity and compliance. We are individually accountable for demonstrating the highest standards of each to earn our client's trust.

Respect - The golden rule! We will treat all people with empathy, compassion and dignity. We view our business as one of relationships, not transactions. We are committed to making a meaningful difference in the lives of our clients and our team.

Service - We have the ability and responsibility to live a life of significance through service and commitment to our values. We are committed to understanding our customer's expectations and striving to exceed them with our outstanding service.

Teamwork - We are all in this together. Our success depends on the unique contributions of all employees and business partners. We do this by meeting commitments, being accountable and making continuous improvement. We are committed to the success of our team.

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