OpenText Technical / CCM (Customer Communications Management
Location: Chattanooga, TN~//onsite
Job type: C2C/W2
Role Summary
The OpenText Technical Lead / CCM Lead is responsible for design, development, and delivery of enterprise-scale customer communication solutions using OpenText CCM technologies. The role ensures robust, compliant, and scalable document generation and distribution solutions for insurance customers, while leading technical teams, supporting production stability, and driving modernization initiatives.
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Key Responsibilities
Technical Delivery & Solution Design
Lead end-to-end design and development of OpenText CCM solutions for insurance communications
Provide technical leadership across CCM components including Exstream, xPression, Archive, and Correspondence
Ensure secure, scalable, and high‑performance document generation and multi‑channel delivery (print, email, digital)
Review architecture, code quality, and design standards aligned with TCS best practices
Insurance Communications Enablement
Design customer communications for policy lifecycle events (onboarding, renewals, endorsements, claims, billing, regulatory notices)
Ensure compliance with insurance regulatory, audit, and data privacy requirements
Support personalization, branding, and content governance needs across lines of business
Production Support & Stability
Provide L3 production support for CCM applications, including incident resolution, root cause analysis, and performance tuning
Partner with Service Delivery Managers to ensure SLA adherence, release readiness, and change management
Drive reduction of recurring defects and operational risk
Team & Stakeholder Leadership
Lead and mentor onshore/offshore CCM development teams within TCS delivery model
Collaborate with business stakeholders, architects, QA, and infrastructure teams
Contribute to effort estimation, planning, and technical risk management
Transformation & Continuous Improvement
Drive modernization of legacy CCM platforms, including cloud readiness and DevOps adoption
Identify opportunities for automation, template rationalization, and performance optimization
Support migrations, upgrades, and adoption of OpenText roadmap capabilities
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Required Skills & Experience
10–12 years of IT experience with strong hands‑on expertise in OpenText CCM
Proven experience with OpenText Exstream / xPression (mandatory)
Strong understanding of document composition, template design, batch and real‑time processing
Experience in Insurance domain (Life, P&C, Group Benefits preferred)
Knowledge of integration with core policy, claims, billing systems
Experience supporting production environments and regulated systems
Preferred Skills
Exposure to OpenText upgrades, migrations, and cloud deployments
Working knowledge of ITIL processes and DevOps practices
Experience with performance tuning and volume‑based document generation
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