Immediate need for a talented Support Operations Analyst. This is a 06+ Months Contract opportunity with long-term potential and is located in Atlanta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-01884
Pay Range: $55 - $59/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Marketing Analytics & Attribution (The “Scientist”)
- Attribution Modeling: Design, implement, and monitor attribution models (e.g., first-touch, multi-touch) to identify which marketing channels—such as webinars, SEO, and paid media are driving revenue, not just surface-level engagement metrics.
- Campaign ROI Analysis: Analyze cost-per-lead (CPL) and cost-per-opportunity to assess campaign effectiveness and provide recommendations on budget optimization.
- Inbound Funnel Optimization: Evaluate conversion and drop-off points across the inbound funnel (e.g., post–demo request abandonment) and recommend data-backed improvements to increase conversion rates.
- Sales Execution & BDR Rigor (The “Hunter”)
- Inbound Lead Response: Serve as the first point of contact for inbound leads, maintaining sub–five-minute response times during business hours to maximize conversion.
- Outbound Prospecting: Execute high-volume outbound outreach (calls and emails) targeting accounts that mirror the profile of top-performing inbound leads using lookalike analysis.
- Pipeline Hygiene: Enforce CRM accuracy and discipline by ensuring all opportunities are properly tagged with the correct lead source and campaign identifiers to support reliable reporting and attribution.
- Key Performance Indicators (KPIs)
- Conversion Rate: Marketing Qualified Lead (MQL) to Sales Qualified Lead (SQL) conversion.
- Attribution Accuracy: Percentage of closed deals with a verified and accurate lead source.
- Sales Activity: Volume of outbound calls/emails and inbound lead response time
Key Requirements and Technology Experience:
- Skills-5–7 years of relevant experience in sales operations, revenue operations, sales support, or analytics with demonstrated strategic and operational impact.
- 2–3 years of experience supporting customer-facing teams, particularly inbound sales or SDR functions.
- Proven experience leading complex projects, programs, or organizational change initiatives.
- Strong analytical and problem-solving capabilities, with the ability to simplify complex problems and deliver data-backed solutions.
- High business acumen with a creative, results-oriented mindset.
- Advanced SQL expertise.
- Excellent communication and presentation skills.
- Strong interpersonal skills with the ability to influence and align cross-functional stakeholders.
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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