Support Operations Analyst IV

RESPONSIBILITIES:
A client with Kforce is seeking a Support Operations Analyst IV to join their team in Atlanta, GA.

Partner Analytics & Ecosystem Dashboarding:
The Control Tower: Visibility for the Indirect Channel:
The Gap: The Partner ecosystem is often data-messy. Without Data Science to clean and normalize partner data, we risk flying blind on channel performance, certification compliance, and territory "white space." The Solution: A dedicated analyst to maintain the "Single Pane of Glass" for the Channel Chief.

Key Responsibilities:
Ecosystem Health:
* Performance Tracking: Monitor partner commitments vs. actuals (Deal Reg, Revenue, Training)
* Data Hygiene: Regularly audit the PRM (Partner Relationship Management) system to remove duplicate partner records and normalize data

Strategic Visualization:
* Dashboard Ownership: Build and maintain Tableau/Power BI/Salesforce dashboards that replace previous ad-hoc Data Science reports
* White Space Analysis: Map current partner coverage against target TAM (Total Addressable Market) to identify regions needing recruitment

Forecasting Support:
* Assist Channel Leadership in rolling up the weekly partner forecast, identifying "stalled" deals that need intervention

Success Metrics (KPIs):
* Report Uptime: Dashboards are current and available 24/7 for leadership
* Partner Compliance: % of active partners with up-to-date certifications
* Forecasting Accuracy: Reduction in "surprise" slips in the channel pipeline

REQUIREMENTS:
* Bachelor's or Graduate degree (Business, Analytics) or equivalent work experience
* 5-7 years of relevant experience in sales operations, revenue operations, or sales support, focused on strategic and operational impact
* 2-3 years of experience working with customer-facing teams, especially Inbound and SDR
* Experience leading complex projects/programs or organizational change
* Strong analytical and problem-solving skills (simplifying complex problems and developing data-backed solutions)
* Strong business acumen and creativity
* Strong SQL knowledge and expertise
* Excellent communication and presentation skills
* Strong interpersonal skills and ability to influence stakeholders

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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