Help Desk Support & Automation Specialist in Columbia, SC
Syntricate
Dice Job Match Score™
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Job Details
Skills
- DESKTOP SUPPORT
- DESKTOP TECHNICIAN
- FIELD SUPPORT
- HELP DESK
- IT TECHNICIAN
- HELP DESK SUPPORT
- TECHNICIAN
- DESKTOP ENGINEER
- IT HELP DESK
- TICKETING
- TICKETS
Summary
Job Id - 14423
Work location: Columbia, SC
Interview Process: 1st Round Virtual Interviews followed by a 2nd Round Onsite Interview
Duration of the Contract: 6 Months
Possibility for Extension: Yes
Work Location: Fully Onsite
DESCRIPTION
The specialist will resolve help desk requests, troubleshoot issues from the network through the endpoint, and help improve day-to-day support operations. A key part of the role is working closely with the Help Desk Manager to capture operational knowledge, document procedures and workflows, support cross-training, and identify opportunities to automate recurring work.
This position is based in one building at a secure juvenile correctional facility. The selected candidate must complete the facility’s required background screening before starting.
Key responsibilities
- Serve as a first point of contact for help desk requests and rotating call queue coverage.
- Troubleshoot network, endpoint, and user access issues.
- Perform password resets and assist users with common technical problems.
- Support staff in education, medical, and facility operations.
- Record, track, and resolve requests using a ticketing system.
- Work with the Help Desk Manager to capture existing processes and operational knowledge.
- Create and maintain clear SOPs, workflows, and support documentation.
- Help cross-train staff and improve consistency in help desk operations.
- Identify opportunities to automate routine tasks and improve support functionality.
- Assist with endpoint management as needed.
- 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
- 10+ years of IT troubleshooting, help desk, and/or technical support experience.
- Experience with network-to-endpoint issues.
- Bachelor’s degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate’s Degree)
- Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
- Experience developing AI-enabled workflows or other automation.
- Endpoint management experience.
- Microsoft Intune experience.
- Microsoft MD-102 certification.
- Dice Id: 91142014
- Position Id: 26-03724
- Posted 1 hour ago
Company Info
About Syntricate
We are here to analyze and resolve the most intricate processes and deliver market’s best solution and services to your business problems.
Syntricate Technologies is an Information Technology and Business Consulting company that offers comprehensive solutions to our clients for Quality Assurance, Validation, Regulatory, Business Analysis and Project Management services. Our core values are integrity, delivering value and making positive impact on society. We are committed to our client success and work on high standards to provide the best professional services.
We believe in effective integration of technology to improve business processes. We provide solutions that address the current and long-tern needs of our clients nationwide which range from various industries such as Healthcare, Pharmaceutical, Life Sciences, Finance and Insurance.