Remote Traffic System Tech Support Manager

RESPONSIBILITIES:
Kforce has a client in need of a Remote Traffic System Tech Support Manager.

Responsibilities:
* Lead and manage a technical support team, providing guidance, coaching, and performance oversight
* Develop and implement customer support processes, policies, and service standards
* Serve as a technical escalation point for troubleshooting complex hardware, software, and system issues
* Partner with internal teams and external stakeholders to support product implementation, deployment, and ongoing operations
* Provide technical consultation on product capabilities, configurations, and system applications
* Deliver technical training for customers, partners, and internal teams on traffic controller systems and related technologies
* Investigate and resolve customer issues to ensure high levels of satisfaction and service quality
* Create and maintain technical documentation, user guides, training materials, and product support resources
* Support product development efforts by providing feedback based on customer and field experience
* Monitor team performance, project priorities, and departmental budgets
* Evaluate emerging technologies and recommend improvements to products, services, and support processes
* Travel as needed to support customer sites, training events, and technical initiatives

REQUIREMENTS:
* Bachelor's degree in Engineering, Information Technology, Electronics, Transportation Systems, or a related technical field, or equivalent experience
* 7+ years of experience in technical support, field engineering, or traffic systems environments
* 5+ years of leadership experience managing technical support or field service teams
* Experience installing, configuring, troubleshooting, and supporting traffic management systems and equipment
* Advanced knowledge of traffic controller platforms, configurations, and operational concepts
* Understanding of traffic cabinet designs, field hardware, networking, and system topologies
* Strong customer service and relationship management skills
* Experience supporting technical software and hardware solutions in a customer-facing environment
* Experience with database technologies and data management concepts
* Strong analytical, troubleshooting, and problem-solving abilities
* Excellent verbal and written communication skills
* Proficiency with Microsoft Office and standard business applications
* Ability to work independently and collaboratively in a team environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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